Senior Enterprise Service Desk Engineer (Level 3)

Sponsor Finder; Boston; On-site; GBP 40,000 - 60,000; Full time

Job summary

Abacus is seeking a Level Three Support - Engineer to design and implement customer-facing and internal systems, spanning public and private clouds, on-premise infrastructure, and telephony, while delivering a world-class client experience daily. The role involves leading projects and providing escalation support across the service delivery team.

You will troubleshoot complex issues, install and upgrade Microsoft Server OS, manage virtual environments (VMware ESXi/Hyper-V), harden security,

Qualifications

• Requires an Associate’s degree in a technology-related field.
• 5–7 years of systems engineering experience.
• 5–7 years of experience in Microsoft environments.
• MSP experience and MS certifications preferred.

Responsibilities

• Deliver excellent customer experiences and escalate as needed.
• Design and implement desktop, server, network, and telephony systems.
• Assist with installation, configuration, and usability of IT infrastructure.
• Troubleshoot critical issues and coordinate with vendors.
• Document processes and maintain high-quality records.
• Support complex virtual environments with ESXi/Hyper-V.

Skills

Problem solving

Client relations

Communication skills

Learning agility

Team player

Calm under pressure

Adaptable

Training compliance

Safety & QA

Education

Associate’s degree in technology

Job description

Abacus is seeking a Level Three Support - Engineer to design and implement customer-facing and internal systems, spanning public and private clouds, on-premise infrastructure, and telephony, while delivering a world-class client experience daily. The role involves leading projects and providing escalation support across the service delivery team.

You will troubleshoot complex issues, install and upgrade Microsoft Server OS, manage virtual environments (VMware ESXi/Hyper-V), harden security,