Infrastructure Engineer - 3rd-Line Platform Reliability

ANS Group; Manchester; On-site; GBP 65,000 - 90,000; Full time

Job summary

ANS Group in the United Kingdom is seeking an experienced Infrastructure Engineer to support our core platforms, ensuring high availability, security, and peak performance for our customers across our multi-tenant environment.

You’ll act as a 3rd-line escalation point for the eCloud platform, drive complex issue resolution with vendors, perform regular patching, firmware upgrades and health checks, and document processes to improve reliability.

Qualifications

• Experience as infrastructure engineer in enterprise or multi-tenant environments.
• Strong VMware, SAN storage, networking and OS concepts.
• Experience with backups and disaster recovery.
• Ability to document technical processes clearly.
• Willingness to be on-call and respond to incidents.
• Eligibility for HM Government security clearance.

Responsibilities

• Act as a 3rd line escalation point for the eCloud platform, supporting the wider team in resolving complex issues
• Proactively monitor systems, identifying and addressing performance or stability issues before they impact customers
• Work closely with other technical teams to deliver a high-quality support experience across our platforms
• Take ownership of escalations with vendors, driving issues through to resolution
• Ensure platform stability and security through regular patching, firmware upgrades, and system maintenance
• Support capacity planning and help prepare the platform for future growth
• Carry out platform audits and health checks to maintain performance and compliance
• Create and maintain clear, high-quality technical documentation and processes
• Build strong working relationships across technical and commercial teams
• Support change, incident management, and CAB processes in line with ANS standards
• Assist senior platform engineers with the delivery of platform improvements and infrastructure changes
• Occasionally support out-of-hours work for critical updates or platform changes

Skills

VMware 7+

SAN storage

Networking

PowerShell/PowerCLI

NSX 3.0+

Documentation

On-call readiness

Cisco UCS exposure

Security clearance eligible

Job description

ANS Group in the United Kingdom is seeking an experienced Infrastructure Engineer to support our core platforms, ensuring high availability, security, and peak performance for our customers across our multi-tenant environment.

You’ll act as a 3rd-line escalation point for the eCloud platform, drive complex issue resolution with vendors, perform regular patching, firmware upgrades and health checks, and document processes to improve reliability.