Senior Enterprise Onboarding & Success Manager

Coursera; United Kingdom; On-site; GBP 70,000 - 110,000; Full time

Job summary

Coursera is hiring an Enterprise Implementation Manager to lead end-to-end onboarding for our UK enterprise clients. You’ll guide the 8-12 week journey from platform configuration to early adoption, coordinating with Customer Success to ensure long-term value.

You’ll tailor onboarding plans, deliver training and product walkthroughs, and manage multiple senior stakeholders while helping evolve scalable onboarding playbooks and best practices.

Qualifications

• 5+ years in a customer-facing onboarding, implementation, or consulting role within a SaaS environment.
• Demonstrated ability to manage multiple concurrent senior-level customer engagements with minimal oversight.
• Strong communication and facilitation skills, with experience engaging stakeholders at all levels.
• Technically curious mindset, willingness to develop fluency in platform tools (SSO, analytics).
• Proven ability to connect onboarding outcomes to retention, expansion and renewal.
• Experience contributing to onboarding methodologies, playbooks, or team-wide processes.
• Collaborative cross-functional approach across Sales, Customer Success and Product.
• Genuine passion for learning and development; helping organizations grow.

Responsibilities

• Lead end-to-end onboarding engagements for Coursera and Udemy’s most strategic customers over an 8–12 week journey.
• Develop and tailor onboarding plans linking learning goals to measurable business outcomes.
• Deliver strategic consultations, hands-on training, and product walkthroughs for admins and users.
• Manage complex multi-stakeholder engagements with cross-functional dependencies.
• Ensure smooth transition to the assigned Customer Success Manager with the right insights.
• Contribute to evolving onboarding methodologies, playbooks, and scalable processes.
• Capture voice-of-customer insights to inform product development and go-to-market strategy.

Skills

Consulting

Customer engagement

Customer success

Project management

Stakeholder management

Job description

Coursera is hiring an Enterprise Implementation Manager to lead end-to-end onboarding for our UK enterprise clients. You’ll guide the 8-12 week journey from platform configuration to early adoption, coordinating with Customer Success to ensure long-term value.

You’ll tailor onboarding plans, deliver training and product walkthroughs, and manage multiple senior stakeholders while helping evolve scalable onboarding playbooks and best practices.