Senior UK SaaS Onboarding Lead (High-Touch)

Apollo.io; United Kingdom; Hybrid; GBP 70,000 - 100,000; Full time

Job summary

Apollo.io is scaling rapidly across EMEA, and our sales-led SMB and Mid-Market customers require structured, high-touch onboarding to activate quickly and realise value from our platform. We’re looking for a Senior High-Touch Onboarding Manager (Individual Contributor) to own the onboarding journey for a portfolio of UK customers acquired through Sales.

In this role, you will guide customers through structured onboarding programmes, align activation to their specific commercial objectives, and

Qualifications

• 2–4+ years in SaaS onboarding, implementation, sales engineering, or related roles.
• Experience running structured onboarding programmes with multi-session journeys.
• Excellent consultative communication with executive-level confidence.

Responsibilities

• Own high-touch onboarding for UK customers and guide activation.
• Lead 3–6 onboarding sessions per customer and manage 15–25 accounts.
• Conduct 15–20 customer meetings weekly and schedule clear follow-ups.
• Collaborate with Sales and Account Managers for seamless handovers.
• Document progress, milestones, and activation outcomes clearly.
• Partner with cross-functional teams to remove blockers and improve delivery.

Skills

CRM platforms

Sales engagement tools

Email deliverability

Onboarding sessions

Executive communication

Multitasking

English fluency

Tools

SPF/DKIM/DMARC setup

GTM tech stack knowledge

Job description

Apollo.io is scaling rapidly across EMEA, and our sales-led SMB and Mid-Market customers require structured, high-touch onboarding to activate quickly and realise value from our platform. We’re looking for a Senior High-Touch Onboarding Manager (Individual Contributor) to own the onboarding journey for a portfolio of UK customers acquired through Sales.

In this role, you will guide customers through structured onboarding programmes, align activation to their specific commercial objectives, and