Head of Customer Success: Strategic Growth & Retention

TMP Worldwide UK; England; On-site; GBP 120,000 - 180,000; Full time

Benefits offered by this job

Performance-driven quarterly and annual bonus programmes

27 days holiday plus bank holidays

Private medical insurance and health cash plan

Flexible dental and gym discounts

Tuition reimbursement and degree sponsorship

Dynamic and inclusive culture

Job summary

A leading talent solutions firm in the UK is seeking a Head of Customer Success to drive operational excellence and client engagement. This senior role involves leading the Customer Success function, enhancing commercial performance, and fostering long-term partnerships. The ideal candidate will possess senior experience in customer success and demonstrate proven capabilities in managing client portfolios effectively. The position offers competitive benefits, including a performance-driven bonus and generous holiday allowances.

Qualifications

• Senior experience in Customer Success or Account Leadership.
• Proven ability to manage a multi-client portfolio.
• Fluency in MEDDPICC or commitment to develop this capability.

Responsibilities

• Lead the Customer Success function and long-term value strategy.
• Build deep client partnerships at senior levels.
• Drive retention and multi-year commercial planning.

Skills

Customer Success Leadership

Strategic Partnership Development

Commercial Performance Management

Relationship Building

Operational Excellence

Job description

A leading talent solutions firm in the UK is seeking a Head of Customer Success to drive operational excellence and client engagement. This senior role involves leading the Customer Success function, enhancing commercial performance, and fostering long-term partnerships. The ideal candidate will possess senior experience in customer success and demonstrate proven capabilities in managing client portfolios effectively. The position offers competitive benefits, including a performance-driven bonus and generous holiday allowances.