Senior Enterprise Customer Success Leader - Value & Growth

Enable International; United Kingdom; Remote; GBP 85,000 - 135,000; Full time

Benefits offered by this job

Paid Time Off

Private Health Insurance

EV scheme

Bonus plan

Equity program

Career growth

Training

Job summary

Enable is seeking a Senior Customer Success Manager, Enterprise, to lead the journey with our largest customers, ensuring maximum value and successful outcomes across onboarding, adoption, and expansion. You will partner with the Implementations and Revenue teams to drive renewal, retention and ROI.

You will be the trusted advisor for strategic customers, manage risk, and influence product guidance while mentoring peers and aligning cross-functional teams to deliver measurable business impact.

Qualifications

• Minimum of 6 years of experience in Customer Success management within the SaaS industry.
• Experience managing customers across Strategic and Enterprise segments.
• Proven track record of achieving departmental and individual goals.

Responsibilities

• Build meaningful, long-lasting partnerships and be trusted as your customers’ strategic advisor to ensure retention and secure expansions.
• Expertly present to customer stakeholders from end users to C-level executives.
• Serve as the key escalation point for customer concerns and take ownership of risk mitigation and resolution plans.
• Gather customer feedback and collaborate with internal teams (Product, Sales, and Support) to ensure customer needs are addressed.

Skills

Customer Success management

SaaS experience

Stakeholder management

C-level communication

Strategic account planning

Onboarding and adoption

Risk mitigation

Planhat

Tools

Planhat

Job description

Enable is seeking a Senior Customer Success Manager, Enterprise, to lead the journey with our largest customers, ensuring maximum value and successful outcomes across onboarding, adoption, and expansion. You will partner with the Implementations and Revenue teams to drive renewal, retention and ROI.

You will be the trusted advisor for strategic customers, manage risk, and influence product guidance while mentoring peers and aligning cross-functional teams to deliver measurable business impact.