Senior Customer Success Manager – Enterprise SaaS Growth

Unily Inc.; Greater London; Hybride; GBP 70 000 - 100 000; Plein temps

Avantages offerts par ce poste

Hybrid work model

25 days holiday

Career progression

Private health/benefits

Volunteering day

Résumé du poste

Unily, a leader in AI-native employee experience platforms, seeks a Senior Customer Success Manager to partner with enterprise clients and drive value realization, retention, and expansion. You will manage a diverse portfolio, influence adoption, and work across stakeholders to deliver measurable outcomes.

The role requires 7+ years in customer success or related fields, experience with large organizations, and fluency in German and/or French.

Qualifications

• 7+ years in a Customer Success, Account Management or Partnerships role.
• Experience managing a portfolio of ARR ≥ $2M.
• Experience with large multinational organizations (>15,000 employees).
• SaaS and digital workplace platform experience.

Responsabilités

• Be primary contact for designated customer portfolio and act as trusted advisor.
• Collaborate with customers to set goals and measurable KPIs for success.
• Advise on Unily platform usage to meet client requirements and drive adoption.
• Use analytics to identify usage improvements and drive product optimization.
• Conduct regular business reviews to ensure ROI and evolving objectives.
• Identify renewal risks and coordinate with internal teams to secure renewals.
• Educate customers on new features and releases and support implementation.
• Maintain deep product knowledge as it evolves.

Connaissances

Client relationship

Portfolio management

SaaS experience

Global accounts

German or French

Outils

Planhat

Salesforce

Gong

MS Office

Miro

Description du poste

Unily, a leader in AI-native employee experience platforms, seeks a Senior Customer Success Manager to partner with enterprise clients and drive value realization, retention, and expansion. You will manage a diverse portfolio, influence adoption, and work across stakeholders to deliver measurable outcomes.

The role requires 7+ years in customer success or related fields, experience with large organizations, and fluency in German and/or French.