Senior Enterprise CSM: Procurement Growth & Adoption

ZipHQ, Inc.; Greater London; On-site; GBP 70,000 - 90,000; Full time

Benefits offered by this job

Start-up equity

Health, vision & dental coverage

Team building events & happy hours

Flexible PTO

Apple equipment plus home office budget

401k plan

Job summary

A fast-growing tech company in Greater London is seeking a Senior Customer Success Manager to manage their enterprise customer base. This role involves advising customers on B2B procurement while collaborating with internal teams and ensuring customer satisfaction. Ideal candidates will have over 8 years of experience in customer success or technical account management, with a background in B2B SaaS. The position is an excellent opportunity for someone passionate about leveraging technology to enhance procurement processes.

Qualifications

• 8+ years of relevant work experience in customer success or technical account management.
• B2B SaaS experience in a high-paced environment.
• Excellent interpersonal skills and ability to establish rapport with customers.

Responsibilities

• Help customers drive procurement success on the Zip platform.
• Define customer business outcomes and partner to deliver those outcomes.
• Act as a trusted procurement advisor and thought partner.

Skills

Customer-facing skills

Project management

Creative problem solving

Interpersonal skills

Tools

Netsuite

Coupa

Workday

JIRA

ServiceNow

Job description

A fast-growing tech company in Greater London is seeking a Senior Customer Success Manager to manage their enterprise customer base. This role involves advising customers on B2B procurement while collaborating with internal teams and ensuring customer satisfaction. Ideal candidates will have over 8 years of experience in customer success or technical account management, with a background in B2B SaaS. The position is an excellent opportunity for someone passionate about leveraging technology to enhance procurement processes.