Enterprise Customer Success Manager

justt; England; On-site; GBP 60,000 - 80,000; Full time

Job summary

A fast-growing technology company in London is seeking an Enterprise Customer Success Manager to manage top-tier enterprise accounts. You will leverage your strong analytical skills to drive customer growth and satisfaction, ensuring the successful adoption of new features while collaborating across different teams. A background in customer relationship management and experience in the payments industry is preferred. This is a full-time position offering significant career development opportunities.

Qualifications

• 5+ years of experience as a Customer Success Manager managing enterprise accounts.
• Proven track record in project management and cross-functional collaboration.
• Strong analytical mindset with the ability to interpret data and translate it into insights.

Responsibilities

• Manage a portfolio of top-tier enterprise customers.
• Analyze portfolio performance using data and customer feedback.
• Identify and execute expansion opportunities for account growth.

Skills

Customer relationship management

Project management

Analytical mindset

Cross-functional collaboration

Job description

Join to apply for the Enterprise Customer Success Manager role at justt.

We’re looking for an Enterprise Customer Success Manager to join our team in London. As a trusted advisor to our customers, you’ll represent both the voice of Justt and the voice of the customer, driving growth, guiding clients through challenges, and ensuring long-term success. You’ll work across commercial, technical, and product functions, partnering with diverse payment stakeholders externally and multiple internal teams to deliver measurable value and sustainable expansion.

What you’ll do

• Manage a portfolio of top-tier enterprise customers across commercial, technical, support, and product dimensions
• Analyze portfolio performance, combining data and customer feedback to generate actionable payment insights
• Identify and execute expansion opportunities end-to-end to achieve account growth targets
• Define and drive retention strategies through structured account plans to meet retention goals
• Lead business review meetings and engage senior management to strengthen multi-level stakeholder relationships
• Act as the go-to expert on new feature releases, ensuring smooth and effective customer adoption
• Collect and communicate client feedback to Product and R&D teams to influence roadmap priorities
• Deliver client training and enablement sessions to drive value realization
• Collaborate cross-functionally with Sales, Product, and Marketing to expand Justt’s regional presence

Requirements

• 5+ years of experience as a Customer Success Manager managing enterprise accounts
• Proven track record in project management and cross-functional collaboration
• Strong analytical mindset with the ability to interpret data and translate it into insights and actions
• Demonstrated success in building and growing long-term, value-driven customer relationships
• Comfortable operating in fast-paced, dynamic environments
• Willingness to travel several times a year
• Experience in the payments industry - an advantage

Seniority level

Mid-Senior level

Employment type

Full-time

Job function

Customer Service and Business Development

Industries

Software Development