Senior Enterprise CSM - Data-Driven, High-Touch Advisor

Grey Matter Recruitment; England; On-site; GBP 50,000 - 70,000; Full time

Job summary

A leading B2B SaaS company in London is seeking a Mid-Senior Customer Success professional. This role involves providing platform training and support to enterprise customers, ensuring they effectively utilize their customer data to drive actionable insights. The ideal candidate will have experience in Enterprise Customer Success within the B2B SaaS industry, possess strong analytical skills, and take a consultative approach in working with clients.

Qualifications

• Experience in Enterprise Customer Success within B2B SaaS.
• Highly analytical and comfortable presenting data insights.
• Possess a high touch consultative approach.

Responsibilities

• Provide platform training, guidance, and advice to clients.
• Ensure Enterprise customers understand their customer data.
• Drive actionable insights from customer data.

Skills

Enterprise Customer Success

Analytical skills

Consultative approach

Job description

A leading B2B SaaS company in London is seeking a Mid-Senior Customer Success professional. This role involves providing platform training and support to enterprise customers, ensuring they effectively utilize their customer data to drive actionable insights. The ideal candidate will have experience in Enterprise Customer Success within the B2B SaaS industry, possess strong analytical skills, and take a consultative approach in working with clients.