Senior Enterprise CSM: Procurement Growth & Adoption

Zip; Greater London; On-site; GBP 90,000 - 140,000; Full time

Benefits offered by this job

Start-up equity

Health, vision & dental coverage

Team building events

Flexible PTO

Apple equipment plus home office budget

401k plan

Job summary

A growing tech company in Greater London is seeking a Senior Customer Success Manager to support their expanding enterprise customer base. The ideal candidate will possess over 8 years of relevant experience in customer-facing roles, particularly within B2B SaaS. You will collaborate across teams to drive customer adoption and satisfaction, serving as a trusted advisor. Excellent project management and interpersonal skills are essential. This role offers a dynamic environment with opportunities for growth and innovation.

Qualifications

• 8+ years in customer success or account management.
• Experience with procurement technologies is a plus.
• Strong interpersonal skills to build trust quickly.

Responsibilities

• Drive procurement success for large customers.
• Act as a trusted advisor for procurement best practices.
• Manage customer satisfaction and adoption metrics.

Skills

Customer-facing relationship building

Project management

Creative problem-solving

Technical account management

Procurement knowledge

Education

8+ years of relevant experience

B2B SaaS experience

MBA or consulting firm experience

Tools

ERP systems (Netsuite, Coupa)

HRIS systems (Workday)

CLM, GRC, JIRA

ServiceNow workflow tools

Job description

A growing tech company in Greater London is seeking a Senior Customer Success Manager to support their expanding enterprise customer base. The ideal candidate will possess over 8 years of relevant experience in customer-facing roles, particularly within B2B SaaS. You will collaborate across teams to drive customer adoption and satisfaction, serving as a trusted advisor. Excellent project management and interpersonal skills are essential. This role offers a dynamic environment with opportunities for growth and innovation.