Senior CSM - Enterprise Adoption Leader

Pigment; England; Remote; GBP 70,000 - 100,000; Full time

Benefits offered by this job

Competitive package

Stock options

Flexible working hours

Bike2work scheme

High-end equipment

Job summary

A leading SaaS company is seeking a Customer Success Manager to enhance customer adoption and engagement of their innovative platform. Candidates should have at least 5 years of experience in customer success or account management within a SaaS environment. The role requires exceptional presentation skills and the ability to build strong relationships with C-level executives. A BA/BS degree is required, and an MBA is preferred. This position offers a competitive compensation package and flexible work hours.

Qualifications

• 5 years of experience in customer success or account management in a software/SaaS company.
• Proven track record of building strong C-level relationships.
• Experience in preparing and delivering senior audience presentations.

Responsibilities

• Manage customer implementations of Pigment to ensure high adoption.
• Navigate multiple departments to expand use cases and value.
• Deliver presentations and trainings on best practices.

Skills

Customer engagement

Account management

Presentation skills

Strategic thinking

Technical solutions explanation

Education

BA/BS degree

MBA or relevant advanced degree

Job description

A leading SaaS company is seeking a Customer Success Manager to enhance customer adoption and engagement of their innovative platform. Candidates should have at least 5 years of experience in customer success or account management within a SaaS environment. The role requires exceptional presentation skills and the ability to build strong relationships with C-level executives. A BA/BS degree is required, and an MBA is preferred. This position offers a competitive compensation package and flexible work hours.