Senior Enterprise CSM: Data-Driven ROI & Onboarding

Trustpilot Italia; Greater London; Hybrid; GBP 90,000 - 120,000; Full time

Benefits offered by this job

Hybrid work setup

Competitive salary

Pension

Learning & development

Volunteer days

Job summary

Trustpilot is seeking a Senior Customer Success Manager for our Enterprise team in London. You will own a large enterprise portfolio, drive onboarding, activation, and long-term adoption, and partner with cross-functional teams to deliver value.

You will leverage health metrics, product usage data, and executive-level engagement to demonstrate ROI, mitigate churn, and support renewals in a fast-growing environment.

Qualifications

• Experience in Customer Success for SaaS or technology.
• Strong data and analytics skills to prioritise actions.
• Proven ability to engage with C-level stakeholders.
• Ability to scale processes in a growing CSM org.

Responsibilities

• Onboard customers post-sale and drive time to value.
• Define business goals, KPIs, and activation across verticals.
• Drive product adoption and measure ROI.
• Prioritise account focus using data and health metrics.
• Maintain customer health and renewal readiness.

Skills

Senior CSM

Data analytics

Executive engagement

SaaS

Portfolio management

Job description

Trustpilot is seeking a Senior Customer Success Manager for our Enterprise team in London. You will own a large enterprise portfolio, drive onboarding, activation, and long-term adoption, and partner with cross-functional teams to deliver value.

You will leverage health metrics, product usage data, and executive-level engagement to demonstrate ROI, mitigate churn, and support renewals in a fast-growing environment.