Senior Enterprise CSM: AI-Driven Adoption & Growth

Undo; Cambridge; Hybrid; GBP 65,000 - 90,000; Full time

Job summary

Undo in Cambridge, UK is seeking a Senior Customer Success Manager to own strategic relationships with top enterprise customers in networking and security, driving adoption and renewals.

You will partner with Sales, Product and Engineering to translate customer insights into product improvements, design success plans, run onboarding, training and quarterly business reviews, and scale adoption across large teams.

Qualifications

• Proven track record managing enterprise accounts and driving customer success metrics.
• Experience in a customer-facing role in tech industries (SaaS, networking, security).
• Ability to coordinate with sales, product and engineering to drive adoption and renewals.
• Comfort with data analysis of usage metrics to inform engagement.
• Willingness to travel overseas for quarterly or more frequent visits.

Responsibilities

• Establish and maintain strong technical relationships with major enterprise accounts.
• Drive satisfaction, retention, and usage metrics across customers.
• Create and execute success plans including onboarding, training and business reviews.
• Collaborate with Sales, Product and Engineering to translate insights into product improvements.
• Lead scale training across large distributed engineering teams and measure ROI.

Skills

Enterprise account management

Customer-facing roles

Stakeholder management

Cross-functional collaboration

Data-driven decision making

Startup environment adaptability

Adoption & renewals

Product feedback to engineering

Knowledge of AI coding assistants

Tools

AI coding agents

Job description

Undo in Cambridge, UK is seeking a Senior Customer Success Manager to own strategic relationships with top enterprise customers in networking and security, driving adoption and renewals.

You will partner with Sales, Product and Engineering to translate customer insights into product improvements, design success plans, run onboarding, training and quarterly business reviews, and scale adoption across large teams.