Strategic Enterprise CSM: Growth & Renewal Leader

Chartbeat; United Kingdom; On-site; GBP 56,000 - 84,000; Full time

Benefits offered by this job

Private insurance (BUPA/Vitality)

UK pension plan

25 days PTO

Winter break during holidays

Annual in-person event

Job summary

Chartbeat is building a worldwide client network and seeks an Enterprise Customer Success Manager to grow existing relationships and drive net new revenue. You will lead renewals, manage churn risk, and partner with product and sales teams to deliver tailored analytics and monetization solutions.

The role requires strong relationship management, consultative selling, and familiarity with SAAS or web analytics. Travel to customer meetings is expected, across the UK and internationally.

Qualifications

• Bachelor's degree or equivalent experience.
• 3-5 years of B2B relationship management experience.
• Experience with SAAS, cloud, media, marketing or web-analytics platforms.

Responsibilities

• Manage and grow a portfolio of enterprise customers.
• Renewals, churn risk identification, and upsell opportunities.
• Collaborate with internal teams to deliver tailored product solutions.

Skills

Relationship management

Consultative selling

SAAS knowledge

CRM (Salesforce)

Multilingual (preferred)

Customer advocacy

Education

Bachelor's degree

Tools

Salesforce CRM

Job description

Chartbeat is building a worldwide client network and seeks an Enterprise Customer Success Manager to grow existing relationships and drive net new revenue. You will lead renewals, manage churn risk, and partner with product and sales teams to deliver tailored analytics and monetization solutions.

The role requires strong relationship management, consultative selling, and familiarity with SAAS or web analytics. Travel to customer meetings is expected, across the UK and internationally.