Senior Enterprise CSM — Data-Driven Onboarding & ROI

Remote Worker LTD.; Greater London; Hybrid; GBP 90,000 - 120,000; Full time

Benefits offered by this job

Hybrid work setup

Pension and life insurance

Health plan

Learning & development

Job summary

Trustpilot is hiring a Senior Customer Success Manager for its Enterprise team. You will own a portfolio, drive onboarding, adoption, and renewal strategies, and partner with cross-functional teams to scale processes.

You will work with executives, leverage data to mitigate churn, and shape how we deliver value across 40+ verticals. You will operate in a fast-paced, collaborative environment with opportunities to influence strategic playbooks and customer outcomes while contributing to

Qualifications

• Strong experience in Customer Success in a SaaS/tech environment.
• Proven ability to analyse customer data, usage metrics and health scores to drive interventions.
• Experience engaging with C-level executives to demonstrate ROI.

Responsibilities

• Lead post-sale onboarding and implementation for enterprise customers.
• Define business goals, KPIs and activation strategies across diverse verticals.
• Drive product adoption to deliver measurable ROI and renewals readiness.
• Prioritise work using data to identify churn risks and high-impact opportunities.
• Own customer health, retention and proactive recovery actions.

Skills

Data analytics

Stakeholder management

Customer success

Onboarding

Cross-functional collaboration

Job description

Trustpilot is hiring a Senior Customer Success Manager for its Enterprise team. You will own a portfolio, drive onboarding, adoption, and renewal strategies, and partner with cross-functional teams to scale processes.

You will work with executives, leverage data to mitigate churn, and shape how we deliver value across 40+ verticals. You will operate in a fast-paced, collaborative environment with opportunities to influence strategic playbooks and customer outcomes while contributing to