Senior Customer Success Manager — Enterprise Growth

Statista Inc.; Greater London; Hybrid; GBP 60,000 - 90,000; Full time

Benefits offered by this job

Work from abroad

Hybrid work

International team events

Wellness options

Career & training

Modern offices

Mental health support

Job summary

Statista is seeking a Senior Customer Success professional in Greater London to own day-to-day relationships with a portfolio of Key Accounts. You will partner with KAMs and senior stakeholders to maximize value from our platform.

Develop tailored success plans, monitor account health, and drive renewals and expansion by translating client priorities into strategic outcomes. Join a global data leader and shape client success at scale.

Qualifications

• 5–8 years of B2B Customer Success experience with managing and growing enterprise or strategic accounts in a subscription-based model.
• Ability to understand client objectives and translate into success plans that drive renewal and expansion.
• Commercial awareness; renewal and expansion mindset in client conversations.

Responsibilities

• Own day-to-day relationship for a portfolio of Key Accounts with stakeholders across research, insights and strategy.
• Develop deep understanding of each client's priorities and connect Statista products to solve problems.
• Maintain an up-to-date account health picture with usage trends and expansion indicators.
• Own ongoing client enablement including platform education, product advisory, and value-case training.
• Prepare clients for renewal by demonstrating value achieved against success criteria.
• Contribute to the wider Client Success practice by sharing knowledge and mentoring juniors.

Skills

Account management

Strategic planning

Stakeholder management

Cross-functional collaboration

Renewal & expansion

Tools

CRM system

Job description

Statista is seeking a Senior Customer Success professional in Greater London to own day-to-day relationships with a portfolio of Key Accounts. You will partner with KAMs and senior stakeholders to maximize value from our platform.

Develop tailored success plans, monitor account health, and drive renewals and expansion by translating client priorities into strategic outcomes. Join a global data leader and shape client success at scale.