Senior Enterprise Client Success & Growth Lead

IUF; Greater London; On-site; GBP 43,000 - 52,000; Full time

Benefits offered by this job

OTE £45k first year

Job summary

IUF is seeking a Senior Client Services Executive to support and potentially own a portfolio of client accounts, building relationships and driving account growth across upsell, cross-sell, and referrals for expansion and new business.

You will work under the guidance of a Senior Account Manager (SAM), handling day-to-day communication, service quality, and administration for your accounts while developing judgment to identify opportunities and manage relationships independently.

Qualifications

• CRM hygiene and proactive communication are essential

Responsibilities

• Account Ownership: manage a portfolio of 5-10 accounts and maintain relationships.
• Opportunity Development: flag cross-sell/upsell opportunities and update pipeline.
• Internal Collaboration: work cross-functionally to deliver a strong customer experience and share insights.

Job description

IUF is seeking a Senior Client Services Executive to support and potentially own a portfolio of client accounts, building relationships and driving account growth across upsell, cross-sell, and referrals for expansion and new business.

You will work under the guidance of a Senior Account Manager (SAM), handling day-to-day communication, service quality, and administration for your accounts while developing judgment to identify opportunities and manage relationships independently.