Client Success & Growth Executive (IT MSP)

WestSpring IT Ltd; West of England; On-site; GBP 28,000 - 42,000; Full time

Benefits offered by this job

28 days holiday

Private health care

Annual bonus

Lunch on Friday

Office socials

Training opportunities

Mental health support

Job summary

WestSpring IT Ltd is seeking a Client Services Account Executive to manage a portfolio of lite clients from our head office with on-site meetings and occasional client visits. You will support procurement, drive renewals and upsell opportunities, and work closely with the account management team to deliver excellent service.

The role emphasizes relationship-building, strong communication, and organisational skills, with opportunities to travel for on-site engagements and events.

Qualifications

• Experience in an account management or client-facing role, involving commercial conversations and sales processes
• Strong communication skills both written and verbal
• Highly organised with the ability to manage multiple smaller clients simultaneously and maintain calendar structure
• Confident using remote communication and admin tools (Teams, Email, CRM Systems)
• Strong attention to detail and a proactive, service-first mindset
• Thrives in a fast-paced environment and collaborates well with a team

Responsibilities

• Own and manage a pool of smaller/lite clients as their main point of contact
• Deliver a high-quality, responsive client experience across day-to-day interactions
• Build strong client relationships to drive retention and satisfaction
• Understand each client’s business and identify opportunities to improve their IT setup
• Handle general queries, minor escalations and service follow-ups
• Own and support with new client onboarding/offboarding processes
• Prepare and support remote service reviews and renewals
• Assist with quotes, roadmaps, upsell opportunities and procurement activity
• Maintain CRM and documentation, ensuring clear meeting notes and pipeline updates
• Promote company values and coordinate across teams to improve efficiency

Skills

Account management

Client relationships

CRM systems

Communication

Multi-tasking

Tools

CRM Systems

Teams

Job description

WestSpring IT Ltd is seeking a Client Services Account Executive to manage a portfolio of lite clients from our head office with on-site meetings and occasional client visits. You will support procurement, drive renewals and upsell opportunities, and work closely with the account management team to deliver excellent service.

The role emphasizes relationship-building, strong communication, and organisational skills, with opportunities to travel for on-site engagements and events.