Senior Client Services Executive

IUF; Greater London; Sur place; GBP 43 000 - 52 000; Plein temps

Avantages offerts par ce poste

OTE £45k first year

Résumé du poste

IUF is seeking a Senior Client Services Executive to support and potentially own a portfolio of client accounts, building relationships and driving account growth across upsell, cross-sell, and referrals for expansion and new business.

You will work under the guidance of a Senior Account Manager (SAM), handling day-to-day communication, service quality, and administration for your accounts while developing judgment to identify opportunities and manage relationships independently.

Qualifications

• CRM hygiene and proactive communication are essential

Responsabilités

• Account Ownership: manage a portfolio of 5-10 accounts and maintain relationships.
• Opportunity Development: flag cross-sell/upsell opportunities and update pipeline.
• Internal Collaboration: work cross-functionally to deliver a strong customer experience and share insights.

Description du poste

IUF is a collective of fast-growing, technology-driven companies spanning AV, media, IoT, and experiential. We work with global brands to create innovative digital experiences in physical spaces, from retail environments and brand activations to stadiums, attractions, and corporate settings. Our companies combine creativity, technology, and delivery expertise to help clients communicate more effectively with their audiences. With in‑house capabilities across design, software, hardware, and integration, we provide end‑to‑end solutions that bring ambitious ideas to life.We are entering an exciting phase of growth, brand evolution, and international expansion, and are building high-performing teams to help us deliver on our vision of shaping the future of digital experiences worldwide.

About the Role

The Senior Client Services Executive supports, and over time owns, a portfolio of client accounts: building and supporting the relationship, account growth (upsell, cross sell, and referrals for expansion and new business), and product knowledge. You work under the guidance of a SAM, taking ownership of day-to-day communication, service quality, and administration for your accounts while developing the judgement to identify opportunities, handle challenges, and manage client relationships independently.This is a foundational role, the priority is building the disciplined habits (CRM hygiene, responsiveness, proactive communication) that senior account growth is built on.

• We offer an uncapped commission structure where in your first year your OTE will be around £45,000.
• You will have exposure to enterprise retail client helping them create digital spaces that perform.
• Working in a fast growing business where growth is encouraged and transparency is crucial.

Responsibilities

Account Ownership & Client Relationships

• Act as day-to-day point of contact for a portfolio of 5-10 allocated accounts (lower complexity, or shared support on a SAM’s larger accounts).
• Build working relationships with client stakeholders, escalating executive-level or sensitive conversations to your SAM.
• Respond to client queries promptly and log all interactions.
• Support your SAM as required in the customer lifecycle.

Opportunity Development

• Flag potential cross-sell and upsell opportunities, and referrals for expansion and/or new business to your Senior Account Manager.
• Learn IUF’s pricing and margins.
• Record all account activity in the CRM daily.
• Keep account records, contacts, and notes current and accurate.
• Support your Senior Account Manager with pipeline updates and reporting.
• Coordinate with Project Managers and operational teams on installs and service delivery for your accounts.
• Track project timelines and flag delivery risks.
• Follow up after delivery to confirm client satisfaction.
• Log all account communications and escalations.

Internal Collaboration & Development

• Work cross-functionally to deliver a valuable customer experience.
• Share account updates, feedback, and insights as relevant.
• Shadow other colleagues as a core part of development.