Senior Employee Relations Coach – Remote & Policy Expert

Parkside Recruitment; Maidstone; On-site; GBP 65,000 - 90,000; Full time

Job summary

Parkside Recruitment seeks a Senior Employee Relations Manager to provide practical ER support across the business. You’ll be the first point of contact for GMs, Territory Managers and People Partners, driving fair, compliant practices while minimising risk. Fully remote with monthly in-person team meeting.

You’ll coach leaders, manage ER cases end-to-end, and collaborate with the broader People Team to build capability and policy clarity. CIPD or equivalent experience is required.

Qualifications

• Provide clear, pragmatic advice to managers on ER matters, including disciplinary, grievance and capability cases.
• Coach and support line managers to handle ER matters confidently and achieve positive outcomes.

Responsibilities

• Provide clear, pragmatic advice to managers on a wide range of employee relations matters, including disciplinary, grievance, absence and capability cases
• Ensure ER cases are managed fairly, consistently and in line with employment legislation, company policies and best practice
• Coach and support line managers to manage ER matters confidently and reach positive, sustainable outcomes
• Build strong working relationships with People Business Partners, Territory Managers, General Managers and the wider People Team
• Manage ER enquiries through the ER inbox, escalating complex or high-risk cases appropriately
• Own end-to-end case management, ensuring accurate and timely updates on ServiceNow and other people systems
• Monitor ER trends and produce case reporting to support insight-led decision making
• Support long-term sickness and capability cases, maintaining accurate records across people systems
• Assist with ER projects, policy updates and the delivery of ER training where required
• Liaise with external partners such as legal advisors, ACAS and occupational health providers when needed
• Stay up to date with employment legislation and make recommendations to improve policy and process
• Proven experience advising and coaching managers on ER issues, including complex cases
• Strong judgement with the ability to balance risk, fairness and commercial impact
• Excellent communication, influencing and stakeholder management skills
• Highly organised, with the ability to manage and prioritise multiple cases
• A collaborative, "one team" mindset and a commitment to confidentiality and consistency
• Knowledge of ROI or Jersey employment law is desirable but not essential

Skills

Employee relations

Coaching managers

Case management

UK employment law

Stakeholder management

Policy & process improvement

Communication

Confidentiality

Remote collaboration

Education

CIPD qualification

Tools

ServiceNow

Job description

Parkside Recruitment seeks a Senior Employee Relations Manager to provide practical ER support across the business. You’ll be the first point of contact for GMs, Territory Managers and People Partners, driving fair, compliant practices while minimising risk. Fully remote with monthly in-person team meeting.

You’ll coach leaders, manage ER cases end-to-end, and collaborate with the broader People Team to build capability and policy clarity. CIPD or equivalent experience is required.