Senior Employee Benefits Client Partner

Isio; Belfast City District; Hybrid; GBP 65,000 - 90,000; Full time

Benefits offered by this job

Hybrid work model

Job summary

Isio is seeking a Client Manager for its fast-growing Employee Benefits business. You will own end-to-end client relationships, act as a trusted adviser, and drive revenue growth while ensuring an exceptional client journey across the EB client cycle.

You will coordinate Isio EB teams, develop client reward strategies, and lead quarterly business reviews, staying abreast of market trends and regulatory changes affecting client reward programs.

Qualifications

• Proven experience in Employee Benefits, health & wellbeing, or HCM industries.
• Experience with benefits technology is a plus.

Responsibilities

• Own client relationships across a portfolio of EB clients, coordinating stakeholders from Isio's EB teams as required.
• Develop and maintain client reward strategies, helping clients achieve people goals.
• Drive revenue growth across the client portfolio through consultative support and expanding relationships.
• Maintain understanding of Isio's EB services, including design, wellbeing, DC pensions, benefits tech and engagement.
• Lead client escalation and triage of issues, coordinating internal teams to resolution.
• Drive client advocacy, satisfaction and contract renewals through proactive relationship management.
• Develop and maintain client account plans, action logs and BAU toolkits; lead Quarterly Business Reviews.

Skills

Employee Benefits experience

Health & wellbeing

HCM industry knowledge

Job description

Isio is seeking a Client Manager for its fast-growing Employee Benefits business. You will own end-to-end client relationships, act as a trusted adviser, and drive revenue growth while ensuring an exceptional client journey across the EB client cycle.

You will coordinate Isio EB teams, develop client reward strategies, and lead quarterly business reviews, staying abreast of market trends and regulatory changes affecting client reward programs.