Employee Benefits – Client Manager

Isio; City of Edinburgh; Hybrid; GBP 65,000 - 90,000; Full time

Benefits offered by this job

Hybrid work model

Career development

Diverse and meaningful work

Nationwide opportunities

Job summary

Isio, a fast-growing professional services firm, seeks a Client Manager for its Employee Benefits practice in the UK. You will own end-to-end client relationships, drive revenue growth, and act as a trusted adviser across the client journey.

The role requires senior stakeholder engagement and a proactive approach to renewals and strategy development. Join Isio to shape client strategies, lead quarterly reviews, and collaborate with multidisciplinary teams across benefits design, wellbeing,

Qualifications

• Experience in Employee Benefits or human capital management industry.
• Ability to drive revenue growth and renewals.
• Excellent interpersonal skills with senior client stakeholders.
• Experience in shaping and executing account strategies.

Responsibilities

• Own end-to-end relationship for EB clients and drive growth.
• Develop and maintain client reward strategies.
• Lead Quarterly Business Reviews and strategic discussions.
• Escalation management and issue resolution with internal teams.
• Coordinate EB teams to deliver client projects.
• Advocate for clients to improve satisfaction and contract renewals.

Skills

Client relationship management

Strategic account planning

Revenue growth

Stakeholder engagement

Job description

This is an exciting opportunity to join Isio's fast growing Employee Benefits business, which spans strategic benefit design, workplace health & wellbeing consulting, DC pensions, benefits technology and employee engagement & support.

We are seeking experienced Client Managers who have a passion for delivering exceptional client service, driving revenue growth, and expanding client relationships. This role is ideal for someone with experience in the employee benefits or human capital management industry, who is looking to work in an agile and fast-growth environment.

What does the role entail?

The Client Manager owns the end-to-end relationship for Isio's Employee Benefits clients, acting as a trusted adviser and single point of accountability. The role is responsible for retaining and expanding client relationships, shaping long-term account strategy, driving revenue growth, and ensuring clients receive an exceptional experience across the client journey.

• Own client relationships across a portfolio of existing EB clients, coordinating stakeholders from Isio's EB teams as required.
• Develop and maintain client reward strategies, ensuring that Isio act as a strategic partner in helping clients achieve their people goals.
• Drive revenue growth across the client portfolio through consultative client support, identifying opportunities to broaden client relationships and address their needs.
• Maintain a broad understanding of Isio's EB services, including strategic benefit design, workplace health & wellbeing consulting, DC pensions, benefits technology and employee engagement & support.
• Champion the voice of the client internally, driving positive NPS scores and continually improving the client journey. Lead escalation and triage of client issues, coordinating internal teams to resolution.
• Drive client advocacy, satisfaction, and contract renewals through proactive relationship management. Secure long-term contracts through exceptional relationships with a variety of client stakeholders.
• Develop and maintain client account plans, action logs and BAU toolkits as needed. Lead client Quarterly Business Reviews covering strategic objectives, market trends and insights, actions, and work in-flight.
• Remain up to date with latest market trends, regulations, legislation and changes that can impact client reward strategies.

What We’re Looking For

• Proven experience working within Employee Benefits, health & wellbeing, or the HCM industry, including benefits technology.
• Exceptional people skills with a proven ability to build, own, and sustain trusted relationships with senior client stakeholders, acting as a credible adviser and long-term partner.
• Experience in shaping and executing account strategies that help drive better client and employee outcomes.
• Proven commercial acumen, with experience of successfully broadening client relationships, growing revenue over a sustained period, and securing long-term contract renewals.
• Adept at responding to client change, emerging needs, and external factors, and translating these insights into proactive account and service responses.
• Confidence in leading complex or high-risk client escalations, providing clear direction and coordination to ensure timely and effective resolution.

Why Join Isio

Isio is a fast-growing professional services business, that offers career development through an evolving client base, diverse and meaningful work, nationwide opportunities, and a culture that rewards high performance and accountability.

We hold ourselves to the highest standards and our values guide how we advise our clients, how we operate as a business and how we work together as a team. We call it the Isio Attitude. We encourage our people to be bold, to communicate with conviction, and to deliver advice that matters.

Here, growth brings opportunity - more responsibility, more clients, and work that stretches and develops you. We invest in training and development so you can expand your skills and explore different career paths across diverse markets to make your mark. Isio is a place to realise your potential and build a career with impact. You can find out more about Isio and the benefits we offer on our career's website Isio - Careers & Benefits.

About Isio

A progressive advisory firm, partnering with clients of all sizes to deliver expertise in pensions, employee benefits and wealth advisory services.

Working with pension trustees, employers, individuals, families and their offices, we are supported by talented colleagues across 10 UK offices. With a Big 4 heritage we combine a strong focus on quality with a fresh perspective challenging traditional thinking.

Our culture shapes our work; we foster a supportive environment where we develop our people to grow and fulfil their potential. We invest in our services, products and technology, and provide clear, expert solutions for our clients. This brings clarity, confidence, and better outcomes for everyone.

At Isio, we are committed to fostering an inclusive, equitable and diverse workplace, in which our colleagues feel they belong, regardless of background or difference. We uphold the values of respect, fairness, and inclusion in our actions and decisions. We believe that by adhering to these principles, we will create a stronger, more innovative, and supportive environment for all, as well as ensuring that the advice and support we provide to our clients is more creative, more insightful and leaves a lasting impact.

We can offer a hybrid, flexible approach to work, supporting a work-life balance that works for you. Isio Group is an equal opportunities employer, and we welcome applications from all suitably qualified candidates.

If you think you may require a reasonable adjustment to be made for any reason at any stage of your recruitment process, please ask us [e-mail]