Strategic Benefits Client Partner: Revenue Growth

Isio; Birmingham; Hybrid; GBP 60,000 - 90,000; Full time

Benefits offered by this job

Hybrid work model

Job summary

Isio is seeking an experienced Client Manager to own end-to-end relationships with Employee Benefits clients, acting as a trusted adviser and accountable lead for retention and growth. You will shape long-term account strategy, drive revenue, and ensure an exceptional client experience across the journey.

Ideal candidates will bring EB or HCM industry experience, strong relationship-building with senior stakeholders, and a track record of expanding client relationships and renewals within a

Qualifications

• Experience in Employee Benefits, health & wellbeing, or the HCM industries.
• Ability to build and sustain trusted relationships with senior stakeholders.
• Experience shaping and executing account strategies to drive outcomes.
• Strong commercial acumen with history of growing revenue and renewals.
• Ability to respond to changing client needs and coordinate internal teams.

Responsibilities

• Own client relationships across a portfolio of EB clients, coordinating internal teams as required.
• Develop and maintain client reward strategies, acting as a strategic partner to help clients achieve people goals.
• Drive revenue growth across the client portfolio by identifying opportunities to broaden relationships.
• Maintain a broad understanding of EB services including benefit design, wellbeing, DC pensions, tech and engagement.
• Champion the voice of the client, drive NPS, and lead escalations to ensure timely resolutions.

Skills

Employee Benefits

Stakeholder management

Account strategy

Revenue growth

NPS improvement

Job description

Isio is seeking an experienced Client Manager to own end-to-end relationships with Employee Benefits clients, acting as a trusted adviser and accountable lead for retention and growth. You will shape long-term account strategy, drive revenue, and ensure an exceptional client experience across the journey.

Ideal candidates will bring EB or HCM industry experience, strong relationship-building with senior stakeholders, and a track record of expanding client relationships and renewals within a