Senior EMEA Retail Operations Lead

Deckers Brands; Greater London; Hybrid; GBP 65,000 - 90,000; Full time

Benefits offered by this job

Competitive pay

Annual bonuses

Generous holidays

Discounts & volunteering

Development opportunities

Hybrid & flexible working

Job summary

Deckers Brands is seeking a Retail Operations Manager EMEA to oversee store and concession operations across the EMEA region. You will work with store teams, district managers, and cross-functional partners to drive operational excellence and deliver exceptional customer experiences.

You will shape operational strategy, monitor performance metrics and maintain high standards across all retail environments, while managing budgets and vendor relationships.

Qualifications

• Highly organised and proactive leader who solves problems and drives improvement.
• Effective communicator able to build relationships and influence stakeholders.
• Collaborative approach across multiple teams and functions.
• Analytical and commercially minded; uses data to inform decisions.
• Adaptable and resilient in a fast-paced environment.
• Passionate about delivering exceptional retail experiences and operational excellence.

Responsibilities

• Drive operational excellence across stores and concessions in the EMEA region, ensuring alignment with company policies and procedures.
• Develop and implement operational strategies that enhance store performance and customer satisfaction.
• Monitor performance metrics, identify opportunities for improvement and implement effective solutions.
• Lead inventory management processes, including cycle counts, stock investigations and annual physical inventories.
• Oversee loss prevention initiatives, helping to protect company assets and minimise shrinkage.
• Manage operational budgets, vendor relationships and store services to ensure cost-effective support for the retail estate.
• Ensure compliance with health and safety standards, retail policies and regional regulations across EMEA.
• Partner with stakeholders across Retail, Finance and Global teams to drive consistency, compliance and operational best practice.

Skills

Highly organised

Proactive leader

Effective communicator

Collaborative

Analytical-minded

Adaptable & resilient

Retail excellence passion

Tools

Excel

Retail management systems

Job description

Deckers Brands is seeking a Retail Operations Manager EMEA to oversee store and concession operations across the EMEA region. You will work with store teams, district managers, and cross-functional partners to drive operational excellence and deliver exceptional customer experiences.

You will shape operational strategy, monitor performance metrics and maintain high standards across all retail environments, while managing budgets and vendor relationships.