Manager, Retail Operations

DECKERS; Greater London; Hybrid; GBP 65,000 - 90,000; Full time

Benefits offered by this job

Competitive Pay and Bonuses

27 Days Holidays + Bank Holidays

Extras, discounts, perks & volunteer

Growth and Development

Hybrid & Flexible Working Environment

Job summary

Deckers Brands is seeking a Retail Operations Manager EMEA to lead store and concession operations, ensuring compliance, efficiency and outstanding customer experiences across the region. You’ll partner with district managers, store teams and cross-functional partners to drive performance and strategic execution.

The role emphasizes operational excellence, process improvements, inventory control and adherence to health and safety standards, with a flexible hybrid working arrangement and

Qualifications

• Highly organised and proactive leader with problem-solving skills.
• Effective communicator capable of influencing stakeholders at all levels.
• Collaborative approach across multiple teams and functions.
• Analytical and commercially minded; uses data to inform decisions.
• Adaptable and resilient in a fast-paced environment.
• Passionate about delivering exceptional retail experiences and operational excellence.

Responsibilities

• Oversee operational performance and compliance of stores and concessions across the EMEA region.
• Drive operational excellence and optimize processes to enhance store performance.
• Monitor performance metrics and implement improvements.
• Lead inventory management including cycle counts and annual inventories.
• Oversee loss prevention initiatives to protect assets and reduce shrinkage.
• Manage operational budgets, vendor relationships and store services.
• Ensure health and safety standards, retail policies and regional regulations are met.
• Partner with Retail, Finance and Global teams to drive consistency and best practice.

Skills

Organised leadership

Effective communicator

Collaborative

Analytical thinking

Adaptable

Customer-focused

Tools

Retail management systems

Reporting tools

Microsoft Office/Excel

Job description

At Deckers Brands, Together, Every Step is a promise kept that every employee could bring their authentic self, is valued and supported, as a whole person, at work and beyond. Together, Every Step is how we continue to deliver exceptional business results, experience an amazing place to work, and have a positive impact on the communities and world around us.

COME AS YOU ARE

We believe that the company you build is defined by the company you keep. We believe that a diverse, inclusive culture drives creativity and success. We believe that open hearts and minds together can unleash the potential of a brilliant mix of people-in every corner of Deckers. We strive to create a workplace that values ALL people, where we embrace differences, and everyone feels empowered to bring their full, authentic selves to work. Because the more perspectives we share, the better we can be.

The Role:

As the Retail Operations Manager EMEA, you will oversee the operational performance and compliance of our stores and concessions across the EMEA region. Working closely with store teams, district managers and cross-functional partners, you will drive operational excellence, optimise processes and ensure our retail locations operate efficiently while delivering exceptional customer experiences. You will play a critical role in shaping operational strategy, supporting business performance and maintaining high standards across all retail environments.

Your Impact:

• Drive operational excellence across stores and concessions throughout the EMEA region, ensuring alignment with company policies and procedures.
• Develop and implement operational strategies that enhance store performance and customer satisfaction.
• Monitor performance metrics, identify opportunities for improvement and implement effective solutions.
• Lead inventory management processes, including cycle counts, stock investigations and annual physical inventories.
• Oversee loss prevention initiatives, helping to protect company assets and minimise shrinkage.
• Manage operational budgets, vendor relationships and store services to ensure cost-effective support for the retail estate.
• Ensure compliance with health and safety standards, retail policies and regional regulations across EMEA.
• Partner with stakeholders across Retail, Finance and Global teams to drive consistency, compliance and operational best practice.

We celebrate diversity of your background, your experiences and your unique identity. We are committed to ensuring an inclusive and equitable workplace where all of our employees can Come as They Are. We believe that when we bring our different perspectives to work, we are truly Better Together.

Who You Are:

• A highly organised and proactive leader who enjoys solving problems and driving continuous improvement.
• An effective communicator who can build strong relationships and influence stakeholders at all levels.
• Collaborative in your approach and comfortable working across multiple teams and functions.
• Analytical and commercially minded, using data and insights to inform decision‑making.
• Adaptable and resilient, with the ability to manage competing priorities in a fast‑paced environment.
• Passionate about delivering exceptional retail experiences and operational excellence

We Would Love to Hear from People With:

• Experience managing retail operations across multiple stores, regions or markets.
• A strong understanding of retail compliance, health and safety requirements and operational best practices.
• Experience managing operational budgets, vendor relationships and store services.
• Knowledge of inventory management, stock control and loss prevention processes.
• Experience supporting retail teams through operational reporting, training and process improvement initiatives.
• Strong Microsoft Office skills, particularly Excel, and confidence using retail management systems and reporting tools.
• Experience working across the EMEA region and collaborating with multicultural teams.
• Fluency in English and the ability to travel across the EMEA region as required.

What We Will Give You:

• Competitive Pay and Bonuses - We've created a variety of competitive compensation programs to foster career development, reward success and to show our employees just how much they're valued.
• 27 Days Holidays + Bank Holidays & some time away from work - on top of generous holiday allowance, we can generally take advantage of half day Fridays providing our work is finished for the week.
• Extras, discounts, perks & volunteering opportunities - Being a valued member of the Deckers Brands team means more than just a pay‑check. From generous discounts to community‑based programs, we offer a variety of cool extras.
• Growth and Development - Deckers Brands was built on the idea of pursuing passion. That's why we offer extensive opportunities and support for personal and professional development including Global Mentorship Programme
• Hybrid & Flexible Working Environment

Equal Employment Opportunity

Diversity and inclusion are key to our success. We are proud to be an equal opportunity employer and our employees are people with different strengths, experiences and backgrounds who share a passion for our brands. We welcome qualified applicants embracing their race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, military or veteran status, mental or physical disability, medical condition and all of the other beautiful parts of your identity.