EMEA Retail Operations Leader - Hybrid

DECKERS; Greater London; Hybrid; GBP 65,000 - 90,000; Full time

Benefits offered by this job

Competitive Pay and Bonuses

27 Days Holidays + Bank Holidays

Extras, discounts, perks & volunteer

Growth and Development

Hybrid & Flexible Working Environment

Job summary

Deckers Brands is seeking a Retail Operations Manager EMEA to lead store and concession operations, ensuring compliance, efficiency and outstanding customer experiences across the region. You’ll partner with district managers, store teams and cross-functional partners to drive performance and strategic execution.

The role emphasizes operational excellence, process improvements, inventory control and adherence to health and safety standards, with a flexible hybrid working arrangement and

Qualifications

• Highly organised and proactive leader with problem-solving skills.
• Effective communicator capable of influencing stakeholders at all levels.
• Collaborative approach across multiple teams and functions.
• Analytical and commercially minded; uses data to inform decisions.
• Adaptable and resilient in a fast-paced environment.
• Passionate about delivering exceptional retail experiences and operational excellence.

Responsibilities

• Oversee operational performance and compliance of stores and concessions across the EMEA region.
• Drive operational excellence and optimize processes to enhance store performance.
• Monitor performance metrics and implement improvements.
• Lead inventory management including cycle counts and annual inventories.
• Oversee loss prevention initiatives to protect assets and reduce shrinkage.
• Manage operational budgets, vendor relationships and store services.
• Ensure health and safety standards, retail policies and regional regulations are met.
• Partner with Retail, Finance and Global teams to drive consistency and best practice.

Skills

Organised leadership

Effective communicator

Collaborative

Analytical thinking

Adaptable

Customer-focused

Tools

Retail management systems

Reporting tools

Microsoft Office/Excel

Job description

Deckers Brands is seeking a Retail Operations Manager EMEA to lead store and concession operations, ensuring compliance, efficiency and outstanding customer experiences across the region. You’ll partner with district managers, store teams and cross-functional partners to drive performance and strategic execution.

The role emphasizes operational excellence, process improvements, inventory control and adherence to health and safety standards, with a flexible hybrid working arrangement and