Manager, Retail Operations

Deckers; City of Westminster; Hybrid; GBP 60,000 - 90,000; Full time

Benefits offered by this job

27 Days Holidays + Bank Holidays &/or休

Hybrid & Flexible Working Environment

Discounts and volunteering programs

Global Mentorship Programme

Job summary

Deckers Brands seeks an experienced Retail Operations Manager EMEA to oversee stores and concessions across the region, ensuring performance, compliance and exceptional customer experiences. You will partner with store teams, district managers and cross-functional partners to drive operational excellence and strategic initiatives.

You will lead inventory, loss prevention, budgeting and reporting, shaping policies, and supporting growth across the EMEA retail estate.

Qualifications

• Experience managing retail operations across multiple stores or regions.
• Strong knowledge of retail compliance and health & safety requirements.
• Experience managing budgets, vendor relationships and store services.
• Proficiency with Excel and retail management/reporting tools.

Responsibilities

• Drive operational excellence across stores and concessions in the EMEA region.
• Develop and implement strategies to improve store performance and customer satisfaction.
• Monitor metrics, identify opportunities and implement solutions.
• Oversee inventory processes including cycle counts and annual audits.
• Lead loss prevention initiatives to protect assets.
• Collaborate with Retail, Finance and Global teams to standardize best practices.

Skills

Operational leadership

Stakeholder management

Data analysis

Process improvement

Inventory management

Budgeting

Loss prevention

Cross-functional collaboration

Excel proficiency

Tools

Retail management systems

Excel

Job description

As the Retail Operations Manager EMEA, you will oversee the operational performance and compliance of our stores and concessions across the EMEA region. Working closely with store teams, district managers and cross-functional partners, you will drive operational excellence, optimise processes and ensure our retail locations operate efficiently while delivering exceptional customer experiences. You will play a critical role in shaping operational strategy, supporting business performance and maintaining high standards across all retail environments. Your Impact:

• Drive operational excellence across stores and concessions throughout the EMEA region, ensuring alignment with company policies and procedures.
• Develop and implement operational strategies that enhance store performance and customer satisfaction.
• Monitor performance metrics, identify opportunities for improvement and implement effective solutions.
• Lead inventory management processes, including cycle counts, stock investigations and annual physical inventories.
• Oversee loss prevention initiatives, helping to protect company assets and minimise shrinkage.
• Manage operational budgets, vendor relationships and store services to ensure cost-effective support for the retail estate.
• Ensure compliance with health and safety standards, retail policies and regional regulations across EMEA.
• Partner with stakeholders across Retail, Finance and Global teams to drive consistency, compliance and operational best practice.

We celebrate diversity of your background, your experiences and your unique identity. We are committed to ensuring an inclusive and equitable workplace where all of our employees can Come as They Are. We believe that when we bring our different perspectives to work, we are truly Better Together.

• A highly organised and proactive leader who enjoys solving problems and driving continuous improvement.
• An effective communicator who can build strong relationships and influence stakeholders at all levels.
• Collaborative in your approach and comfortable working across multiple teams and functions.
• Analytical and commercially minded, using data and insights to inform decision-making.
• Adaptable and resilient, with the ability to manage competing priorities in a fast-paced environment.
• Passionate about delivering exceptional retail experiences and operational excellence

We Would Love to Hear from People With:

• Experience managing retail operations across multiple stores, regions or markets.
• A strong understanding of retail compliance, health and safety requirements and operational best practices.
• Experience managing operational budgets, vendor relationships and store services.
• Knowledge of inventory management, stock control and loss prevention processes.
• Experience supporting retail teams through operational reporting, training and process improvement initiatives.
• Strong Microsoft Office skills, particularly Excel, and confidence using retail management systems and reporting tools.
• Experience working across the EMEA region and collaborating with multicultural teams.
• Fluency in English and the ability to travel across the EMEA region as required.

We believe that the company you build is defined by the company you keep. We believe that a diverse, inclusive culture drives creativity and success. We believe that open hearts and minds together can unleash the potential of a brilliant mix of people-in every corner of Deckers. We strive to create a workplace that values ALL people, where we embrace differences, and everyone feels empowered to bring their full, authentic selves to work. Because the more perspectives we share, the better we can.

Competitive Pay and Bonuses - We've created a variety of competitive compensation programs to foster career development, reward success and to show our employees just how much they're valued.

• 27 Days Holidays + Bank Holidays & some time away from work - on top of generous holiday allowance, we can generally take advantage of half day Fridays providing our work is finished for the week.
• Extras, discounts, perks & volunteering opportunities - Being a valued member of the Deckers Brands team means more than just a pay-check. From generous discounts to community-based programs, we offer a variety of cool extras.
• Growth and Development - Deckers Brands was built on the idea of pursuing passion. That's why we offer extensive opportunities and support for personal and professional development including Global Mentorship Programme
• Hybrid & Flexible Working Environment