EMEA Retail Operations Leader (Hybrid)

Deckers Group; Greater London; Hybrid; GBP 55,000 - 75,000; Full time

Benefits offered by this job

Competitive pay & bonuses

27 days holidays + bank holidays

Discounts and perks

Growth and development programs

Hybrid & flexible working environment

Diversity and inclusion initiatives

Job summary

Deckers Brands is seeking a Retail Operations Manager EMEA to oversee store and concession performance across the region. You will lead cross-functional teams, drive operational excellence, manage inventories, and ensure compliant, exceptional customer experiences.

You are highly organized, proactive, and able to influence stakeholders at all levels. Strong Excel skills and experience with retail management systems are essential, and some travel across the EMEA region will be required.

Qualifications

• Highly organized and proactive leader with a track record of retail operations excellence.
• Strong communication skills and ability to influence stakeholders at all levels.
• Experience using data insights to inform decisions and drive performance.
• Comfortable working across multiple teams and regions with adaptability.

Responsibilities

• Oversee operational performance and compliance of stores and concessions across the EMEA region.
• Drive operational excellence, optimize processes, and deliver exceptional customer experiences.
• Lead inventory management, cycle counts, and annual inventories; monitor shrinkage and loss prevention.
• Manage operating budgets and vendor relationships; ensure cost-effective store services.
• Collaborate with Retail, Finance and Global teams to drive consistency and best practices.

Skills

Retail leadership

Stakeholder management

Data-driven

Problem solving

Communication

Tools

Excel

Retail management systems

Job description

Deckers Brands is seeking a Retail Operations Manager EMEA to oversee store and concession performance across the region. You will lead cross-functional teams, drive operational excellence, manage inventories, and ensure compliant, exceptional customer experiences.

You are highly organized, proactive, and able to influence stakeholders at all levels. Strong Excel skills and experience with retail management systems are essential, and some travel across the EMEA region will be required.