EMEA Retail Operations Leader

Deckers; City of Westminster; Hybrid; GBP 60,000 - 90,000; Full time

Benefits offered by this job

27 Days Holidays + Bank Holidays &/or休

Hybrid & Flexible Working Environment

Discounts and volunteering programs

Global Mentorship Programme

Job summary

Deckers Brands seeks an experienced Retail Operations Manager EMEA to oversee stores and concessions across the region, ensuring performance, compliance and exceptional customer experiences. You will partner with store teams, district managers and cross-functional partners to drive operational excellence and strategic initiatives.

You will lead inventory, loss prevention, budgeting and reporting, shaping policies, and supporting growth across the EMEA retail estate.

Qualifications

• Experience managing retail operations across multiple stores or regions.
• Strong knowledge of retail compliance and health & safety requirements.
• Experience managing budgets, vendor relationships and store services.
• Proficiency with Excel and retail management/reporting tools.

Responsibilities

• Drive operational excellence across stores and concessions in the EMEA region.
• Develop and implement strategies to improve store performance and customer satisfaction.
• Monitor metrics, identify opportunities and implement solutions.
• Oversee inventory processes including cycle counts and annual audits.
• Lead loss prevention initiatives to protect assets.
• Collaborate with Retail, Finance and Global teams to standardize best practices.

Skills

Operational leadership

Stakeholder management

Data analysis

Process improvement

Inventory management

Budgeting

Loss prevention

Cross-functional collaboration

Excel proficiency

Tools

Retail management systems

Excel

Job description

Deckers Brands seeks an experienced Retail Operations Manager EMEA to oversee stores and concessions across the region, ensuring performance, compliance and exceptional customer experiences. You will partner with store teams, district managers and cross-functional partners to drive operational excellence and strategic initiatives.

You will lead inventory, loss prevention, budgeting and reporting, shaping policies, and supporting growth across the EMEA retail estate.