Senior Education Support Administrator – Student Programs

Uniglobalcareers; Birmingham; Hybrid; GBP 30,000 - 32,000; Full time

Benefits offered by this job

40 days paid holiday

One paid day for volunteering

Occupational sick pay

Pension scheme

Three subsidised day nurseries

Job summary

University of Birmingham is seeking a Senior Education Support Administrator to provide high level administrative support for the Birmingham International Academy (BIA) programmes. You will maintain knowledge of university policies, handle timetabling, onboarding, student records, attendance, and reporting, and collaborate across departments to improve processes.

You will play a key role in data handling, quality assurance, and delivering excellent customer service to students, staff and

Qualifications

• Experience in similar administrative roles in education or higher education.
• Excellent communication and interpersonal skills.
• Strong data handling and reporting abilities.

Responsibilities

• Provide high level administrative support to the BIA programmes.
• Maintain up-to-date knowledge of University policies and procedures.
• Timetabling, onboarding, student records management and attendance reporting.
• Support quality assurance audits and prepare management reports.
• Support staff across the department and ensure excellent customer service.

Skills

Excellent customer service

Strong organisation

Team leadership

Ability to work under pressure

Proactive problem solving

Education

GCSEs in English & Maths (C/4 or higher)

A levels or Level 3 qualification

Tools

Student databases/record systems

Job description

University of Birmingham is seeking a Senior Education Support Administrator to provide high level administrative support for the Birmingham International Academy (BIA) programmes. You will maintain knowledge of university policies, handle timetabling, onboarding, student records, attendance, and reporting, and collaborate across departments to improve processes.

You will play a key role in data handling, quality assurance, and delivering excellent customer service to students, staff and