Senior Education Support Administrator - Flexible Working

University of Birmingham; Birmingham; On-site; GBP 30,000 - 32,000; Full time

Benefits offered by this job

40 days paid holiday a year

Volunteer day • 1 day per year

Pension scheme

Occupational sick pay

Three subsidised day nurseries

Job summary

The University of Birmingham, located in Edgbaston, is seeking a Senior Education Support Administrator for the Birmingham International Academy. You will provide high-level admin support across programmes, manage timetables, attendance, and student records, and work closely with staff to improve processes.

You will contribute to data reporting, customer service, and day-to-day operations, ensuring safeguarding and DBS checks where required.

Qualifications

• Substantial professional experience in a variety of similar roles.
• GCSEs to a minimum of grade C/4 in English and Mathematics (or equivalent).
• A levels or an equivalent level 3 qualification, such as a Level 3 NVQ, or level 3 national diploma.

Responsibilities

• Provide high-level administrative support for the BIA programmes.
• Maintain knowledge of University policies and ensure correct processes.
• Timetabling, onboarding, student records management, attendance monitoring and reporting.
• Prepare and deliver management and institutional reports with complex data.
• Support development of systems and procedures to assist day-to-day administration.
• Provide professional secretarial service to relevant committees and meetings.

Skills

Customer service

Organised

Communication

Data management

Education

GCSEs English & Maths (C/4)

A levels or Level 3 qualification

Tools

Student databases/record systems

Job description

The University of Birmingham, located in Edgbaston, is seeking a Senior Education Support Administrator for the Birmingham International Academy. You will provide high-level admin support across programmes, manage timetables, attendance, and student records, and work closely with staff to improve processes.

You will contribute to data reporting, customer service, and day-to-day operations, ensuring safeguarding and DBS checks where required.