Senior Education Support Administrator - Birmingham International Academy - 108106 - Grade 5

Uniglobalcareers; Birmingham; Hybrid; GBP 30,000 - 32,000; Full time

Benefits offered by this job

40 days paid holiday

One paid day for volunteering

Occupational sick pay

Pension scheme

Three subsidised day nurseries

Job summary

University of Birmingham is seeking a Senior Education Support Administrator to provide high level administrative support for the Birmingham International Academy (BIA) programmes. You will maintain knowledge of university policies, handle timetabling, onboarding, student records, attendance, and reporting, and collaborate across departments to improve processes.

You will play a key role in data handling, quality assurance, and delivering excellent customer service to students, staff and

Qualifications

• Experience in similar administrative roles in education or higher education.
• Excellent communication and interpersonal skills.
• Strong data handling and reporting abilities.

Responsibilities

• Provide high level administrative support to the BIA programmes.
• Maintain up-to-date knowledge of University policies and procedures.
• Timetabling, onboarding, student records management and attendance reporting.
• Support quality assurance audits and prepare management reports.
• Support staff across the department and ensure excellent customer service.

Skills

Excellent customer service

Strong organisation

Team leadership

Ability to work under pressure

Proactive problem solving

Education

GCSEs in English & Maths (C/4 or higher)

A levels or Level 3 qualification

Tools

Student databases/record systems

Job description

United Kingdom — International Student Market

654K inbound students (2024) +0%

1. India 169K

2. China 152K

4. United States 36K

5. Pakistan 31K

14 international branch campuses in United Kingdom

This employer operates 1 active branch campus in 1 country

University of Birmingham, Edgbaston, Birmingham UK

Full time starting salary is normally in the range £30,062 to £31,900, with potential progression once in post to £35,883

Grade: 5

Full Time, Permanent

Our offer to you

People are at the heart of what we are and do.

The University of Birmingham is proud to have been a part of the City of Birmingham and the wider region for over 100 years, andweare equally proud to be recognised as a leading global university.We want to attract talented people from across the city and beyond, support them to succeed, and celebrate their success.

We are committed to helping the people who work here todevelopthrough our sector-leading Birmingham Professional programmewhichprovides allprofessionalservices staff with development opportunities and the encouragement to reach their full potential.With almost 5,000professionalservices jobs in a wide-range of functionsin Edgbaston andin our campus inDubai, there are plenty of opportunities foryou to be able to develop yourcareer at the University.

We believe there is no such thing as a typical member of staff and that diversity is a source of strength that underpins the exchange of ideas, innovation, and debate.We warmly welcome people from all backgrounds and are committed to fostering an inclusive environment where diversity is at the heart of who and what we are,and how we work.

Supporting our people to achieve a healthy work/life balance is important both to our employees andtothe success of the University and, depending on the role, we offer avarietyof flexible working arrangements. We therefore welcome discussions on all forms of flexible working.In addition, you will receive a generous package of benefits including 40 dayspaid holidaya year, one paid day a year for volunteering, occupational sick pay, and a pension scheme. We also have three high quality subsidised day nurseries.

The University is situated in leafy Edgbaston and there are excellent transport links to our beautiful campus, including main bus routes and a train station on site.On campus we have a state-of-the-art sports centre with pool, shops,places to eat and drink,our own art gallery, museum and botanical gardens.

Birmingham International Academy (BIA) sits within Academic Services and works collaboratively with the Colleges to provide Presessional English, Academic English and Foundation Programmes. The BIA has an entirely international student cohort and a safeguarding responsibility to students under the age of 18. The BIA is accredited by the British Council for the teaching of English in the UK.

The Senior Education Support Administrator will provide high level administrative support for the BIA programmes. They will maintain a detailed and up to date knowledge of University’s administrative policies and procedures, ensuring that the BIA follows correct processes. This will include timetabling, pre-arrival communications, on-boarding, student records management, monitoring and reporting on student attendance and engagement, supporting processes such as Reasonable Adjustments, Reasonable Diligence, Academic integrity, Exceptional Circumstances, and end of session administration. They will work effectively across the department to support continual improvement in all programmes and assist colleagues, where possible, in fluctuations in the annual cycle. They will provide excellent customer service to BIA students, internal and external stakeholders, providing a welcoming, responsive, and supportive environment.

Role Summary

At the University of Birmingham, students are at the heart of all we do. You will join a professional services team which is passionate about providing excellent administration support for students and staff.

Duties may vary between teams, but you will have the opportunity to contribute or take a lead in all aspects of administration supporting the delivery of our teaching and research programmes for students.

You will work closely with a diverse group of people including managers, academic staff and students to deliver the annual cycle of teaching and learning related activity.

Main Duties

Act as primary contact for academic staff involved in the Schools’ /Programmes’ learning and teaching, providing expert guidance, understanding and resolving queries, and identifying when to delegate or elevate queries.

Deal with higher profile contacts on own initiative.

Work with and support your team to plan, organise, maintain and deliver activities, enabling the successful delivery of programmes; in some teams this will involve you being the designated line manager for staff.

Specifically take responsibility for the more complex tasks associated with welcome, induction/re-induction, attendance monitoring and recording, timetabling, placements, examinations, progression, and graduation etc.

Make a substantial contribution to the management, development and implementation of operational processes.

Prepare and deliver management and institutional reports; this will include responding to complex data requests involving the need to pull information from various sources.

Compile, manipulate, analyse and interpret large and complex data sets, drawing up reports and/or identifying required actions as appropriate.

Support the development of systems and procedures to assist in the day to day running of School/Programme administration.

Responsible for the regular review and update of key documentation.

Support periodic quality assurance related audits, report on School/Programme compliance, propose solutions and develop and deliver remedial action plans.

Providing a professional secretarial service to relevant committees and meeting.

Proactively identify ways of enhancing the curriculum and student experience, making recommendations as appropriate.

Manage all data in accordance with University policy and Data Protection Regulations.

Treats everyone with dignity and respect in line with current equality legislation.

The post holder will undertake any other duties that may be assigned by the relevant management team in support of more complex activities.

If in a supervisory role, you will line manage all staff and take responsibility for co-ordinating and prioritising the work of others, normally as the head of a small team or sub-unit of a team. If not in a supervisory role you will still be expected to act as a role model and coach members of the team.

Required Knowledge, Skills, Qualifications, Experience

You will need to evidence:

Substantial professional experience in a variety of similar roles; and

GCSEs to a minimum of grade C/4 in English and Mathematics (or equivalent qualifications) and

A levels or an equivalent level 3 qualification, such as a Level 3 NVQ, or level 3 national diploma.

You will be:

Comfortable in a role where you take significant responsibility and where you are expected to proactively propose new ways of working.

Comfortable working on your own initiative to complete tasks and projects without close supervision.

Able to become authoritative quickly on complex systems and be able to advise colleagues on these.

Able to set the standard for other colleagues, acting as a role model and coaching staff as appropriate.

You will be able to communicate and delegate effectively as required.

Well organised with the ability to prioritise work (your own and the work of others) proactively, independently and as part of a team.

In addition to the above, you should be able to demonstrate and/or evidence the following:

The ability to work to tight deadlines in a collaborative team environment.

The ability to supervise and support the work of other team members.

A good understanding of delivering excellent customer service and the ability to influence others to deliver it too.

The ability to interact with individuals at all levels of internal and external organisations.

Experience of using and maintaining complex work systems e.g. student databases/record systems or equivalent.

Exemplary attention to detail and the ability to work confidentially, use judgement and make appropriate decisions within the constraints of the role

The ability to cope with change in a fast moving, dynamic environment where change is often required immediately.

The ability to cope with change in a fast moving, dynamic environment where change is often required immediately.

Understand the importance ofequality and diversity in the workplace

Ability to identify and respond to equality and diversity issues in line with relevant university policies and procedures relating to equality and diversity.

The University is committed to safeguarding and we promote safe recruitment practice, therefore all associated pre-employment checks will be undertaken before any appointment is confirmed. Due to the nature of the work undertaken in this role all successful applicants will be subject to a satisfactory DBS clearance prior to appointment.

View our staff values and behaviours here

Use of AI in applications:We want to understand your genuine interest in the role and for the written elements of your application to accurately reflect your own communication style. Applications that rely too heavily on AI tools can appear generic and lack the detail we need to assess your skills and experience. Such applications will unlikely be progressed to interview.

We believe there is no such thing as a 'typical' member of University of Birmingham staff and that diversity in its many forms is a strength that underpins the exchange of ideas, innovation and debate at the heart of University life. We are committed to proactively addressing the barriers experienced by some groups in our community and are proud to hold Athena SWAN, Race Equality Charter and Disability Confident accreditations. We have an Equality Diversity and Inclusion Centre that focuses on continuously improving the University as a fair and inclusive place to work where everyone has the opportunity to succeed. We are also committed to sustainability, which is a key part of our strategy. You can find out more about our work to create a fairer university for everyone on our website .