Student Services Administrator — Flexible Working

University of Birmingham; Birmingham; On-site; GBP 28,000 - 29,000; Full time

Benefits offered by this job

40 days holiday a year

Volunteer day

Pension scheme

Job summary

The University of Birmingham is seeking a proactive administrative professional to support the School of Engineering. You will join a professional services team delivering high-quality admin support for students and staff at Edgbaston, contributing to teaching, recruitment, timetabling, and examinations.

You will work largely independently with opportunities to collaborate, manage confidential data, and improve processes within a dynamic university environment.

Qualifications

• Proven experience in similar administrative roles.
• GCSEs in English and Maths at grade C/4 or equivalent.

Responsibilities

• Act as first point of contact; provide timely information to students, staff and external providers.
• Provide administrative support for the annual cycle of teaching and learning activities.
• Communicate information regularly to students, staff and external providers.
• Support event planning and delivery to enhance the curriculum and student experience.
• Use university systems to collate, manipulate and interpret data and produce routine reports.
• Contribute to programme/module reviews and evaluation processes.
• Assist in improving administrative processes and share best practices.

Skills

Customer service

Communication

Organisation

Attention to detail

Teamwork

IT literacy

Education

GCSE English and Maths (grade C/4) or equivalent

Tools

Student databases/record systems

Job description

The University of Birmingham is seeking a proactive administrative professional to support the School of Engineering. You will join a professional services team delivering high-quality admin support for students and staff at Edgbaston, contributing to teaching, recruitment, timetabling, and examinations.

You will work largely independently with opportunities to collaborate, manage confidential data, and improve processes within a dynamic university environment.