Senior Driver Experience Advisor

Lloyds Banking Group; Watford; On-site; GBP 31,000 - 33,000; Full time

Benefits offered by this job

Flexible working options

Job summary

Lloyds Banking Group in Watford is recruiting for a customer service role focused on routine compliance and customer inquiries. You will respond to requests using form letters, edit templates for non-routine queries, and carry out prescribed service activities within existing procedures.

The organisation emphasizes its purpose to help Britain prosper and invites applicants to contribute to shaping financial services while learning and developing professionally in a large, established group.

Qualifications

• Experience in handling routine and non-routine customer inquiries
• Ability to follow prescribed processes and use templates

Responsibilities

• Responds to routine requests using form letters and edits templates to tailor non-routine responses
• Carries out prescribed customer service activities and handles simple to complex customer cases using existing procedures

Job description

Lloyds Banking Group in Watford is recruiting for a customer service role focused on routine compliance and customer inquiries. You will respond to requests using form letters, edit templates for non-routine queries, and carry out prescribed service activities within existing procedures.

The organisation emphasizes its purpose to help Britain prosper and invites applicants to contribute to shaping financial services while learning and developing professionally in a large, established group.