Tusker Vehicle Operations Case Handler 12 month FTC - Watford

Lloyds Banking Group; Watford; Hybrid; GBP 28,000 - 35,000; Full time

Benefits offered by this job

Pension contribution up to 15%

Annual performance bonus

Share schemes

Holiday entitlement 22 days + bank

Wellbeing initiatives

Job summary

Lloyds Banking Group in Watford is seeking a detail-oriented Vehicle Operations Case Handler for a 12-month fixed-term contract. The role is hybrid, requiring in-office presence at least two days per week, with initial training in-office 5 days a week. Salary is £31,380 per year plus benefits.

The successful candidate will manage vehicle operation cases, coordinate with maintenance controllers, and ensure timely case resolutions while maintaining high service levels.

Qualifications

• Experience of building and manage relationships with internal/external customers and suppliers.
• Leverage these relationships to ensure an optimised level of service delivery and cost reduction.
• Self-motivated with strong interpersonal skills and ability to prioritise tasks.
• Excellent verbal and written communication skills.

Responsibilities

• Support for service, maintenance and warranty tasks.
• Work with partners and internal teams to help the Vehicle Operations team achieve targets.
• Interact with Maintenance Controllers to supervise, review and handle ongoing and problematic cases, investigate issues and resolve supplier issues.
• Manage internal communications regarding problematic and ongoing vehicle cases to the wider business.
• Prepare weekly case summaries for the Head of Vehicle Operations and ensure rental vehicles issued are managed and recovered where possible.

Skills

Relationship management

Customer service

Interpersonal skills

Attention to detail

Communication (verbal & written)

Teamwork

Salesforce (desirable)

Tools

Salesforce

Job description

End Date Sunday 01 November 2026. We support flexible working. Flexible Working Options: Flexibility in when hours are worked.

Job Summary: Based in Watford. JOB TITLE: Vehicle Operations Case Handler. 12 month FTC. SALARY: £31,380. LOCATION(S): Watford. HOURS: Full-time. WORKING PATTERN: Hybrid, spending at least two days per week (40%) at our Watford office. During the training period, we ask new starters to be in the office 5 days a week until they are competent and fully trained unless an exception is requested where we will adapt and support.

About this Opportunity

We’re looking for a highly organised and detail-focused individual to join our Vehicle Operations team. This role offers important support for service, maintenance, and warranty tasks. It works alongside partners and internal teams to help the Vehicle Operational team achieve targets.

About us

We’re on an exciting journey to transform our Group and the way we’re shaping finance for good. We’re focusing on the future, investing in our technologies, workplaces, and colleagues to make our Group a great place for everyone. Including you. We’re an award-winning car leasing company who have been providing company car and tax efficient car benefit schemes since 2009. We take pride in helping organisations offer their employees a car that will have less impact on our environment, supporting planet positive mobility and a brighter more sustainable future. We’re committed to driving down emissions by getting people into newer and more environmentally friendly cars. We genuinely care about the world we live in and know that our customers do too. This is why we work with each and every one to offset the carbon emitted by each salary sacrifice car put on the road through our schemes. Our Car Benefit Scheme gives employees access to affordable, fully maintained and insured cars for a fixed monthly amount delivered through a salary sacrifice employee benefit arrangement. Offering all fuel types, prices and over 1000 cars to choose from all by leading manufacturers.

What you’ll need

• Experience of building and manage relationships with internal/external customers and suppliers.
• Leverage these relationships to ensure an optimised level of service delivery and cost reduction.
• Manages self with strong interpersonal skills and can prioritize tasks effectively.
• Also works well with a team.
• Self-motivated and eager to provide excellent customer service to internal and external customers.
• High attention to detail including numeric proficiency
• Well-mannered and professional telephone manner and proactively looks for how to do the best job with excellent verbal and written communication skills
• Strong organisational and time management skills but who has an inquisitive nature, which asks questions about context and impact and is confident in handling very difficult or critical situations
• And any experience of these would be really useful
• Experience of interacting with Maintenance Controllers to supervise, review and handle ongoing and problematic cases, with the ability to investigate issues and resolve supplier issues.
• Be confident to manage internal communications regarding problematic and ongoing vehicle cases to the wider Tusker business where required.
• Accountable for meeting important metrics related to operational requirements for Vehicle Operations and preparing weekly case summaries for the Head of Vehicle Operations.
• Ensuring all rental vehicles issued against cases are accurately managed to and wherever possible reclaimed from vehicle manufactures.
• Previous experience of salesforce is desirable but not essential

About working for us

Our focus is to ensure we’re inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms. We want our people to feel that they belong and can be their best, regardless of background, identity or culture. We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer initiative. And it’s why we especially welcome applications from under-represented groups. We’re disability confident. So if you’d like reasonable adjustments to be made to our recruitment processes, just let us know.

Benefits

• A generous pension contribution of up to 15%
• An annual performance-related bonus
• Share schemes including free shares
• Benefits you can adapt to your lifestyle, such as discounted shopping 22 days' holiday, with bank holidays on top
• A range of wellbeing initiatives and generous parental leave policies

At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop. We keep your data safe. So, we'll only ever ask you to provide confidential or sensitive information once you have formally been invited along to an interview or accepted a verbal offer to join us which is when we run our background checks. We'll always explain what we need and why, with any request coming from a trusted Lloyds Banking Group person. We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we’re building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.