Hybrid Contract Management Specialist

Lloyds Banking Group; Watford; Hybrid; GBP 31.000 - 33.000; Vollzeit

Benefits dieser Stelle

Pension up to 15%

Annual bonus

Share schemes

Discounts

22 days holiday

Wellbeing & parental leave

Zusammenfassung

Lloyds Banking Group in Watford is seeking a Contract Management Advisor to oversee end-to-end administration and customer interactions of in-life and contract amendments.

You’ll support drivers and customers, maintain accurate records, and strive to meet KPIs and SLAs while delivering excellent service. The role offers hybrid working with initial in-office training and a focus on inclusion and development.

Qualifikationen

• Provide exceptional customer service through first contact resolution.
• Handle inquiries via phone and email with professionalism.
• Maintain accurate information and end-to-end task ownership.
• Demonstrate strong organisational and time management skills.
• Experience with Salesforce is desirable but not essential.

Aufgaben

• End-to-end management of administration and customer interactions.
• Amend contracts and ensure compliance with employer details.
• Support drivers and customers to deliver high-quality service.
• Liaise internally to chase responses and close tasks.
• Maintain high attention to detail in systems and records.

Kenntnisse

Customer service

Phone & email handling

Attention to detail

Conflict resolution

Communication skills

Tools

Salesforce

Jobbeschreibung

Lloyds Banking Group in Watford is seeking a Contract Management Advisor to oversee end-to-end administration and customer interactions of in-life and contract amendments.

You’ll support drivers and customers, maintain accurate records, and strive to meet KPIs and SLAs while delivering excellent service. The role offers hybrid working with initial in-office training and a focus on inclusion and development.