Senior Driver Resolutions Case Manager

Lloyds Banking Group; Watford; Híbrido; GBP 33.000 - 40.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Pension up to 15%

Annual bonus

Share schemes

Hybrid work

24 days holiday

Descripción de la vacante

Lloyds Banking Group in Watford seeks a Driver Resolutions Senior Case Manager to own complex complaints from first contact to resolution. The role involves thorough investigations, applying regulatory frameworks, and delivering clear outcomes to protect drivers and the company.

The position is hybrid, with at least some time in the Watford office. Training requires initial in-office days, with flexibility once competent.

Formación

• Experience in a customer service environment with strong complaint-handling principles.
• Ability to conduct detailed investigations involving multiple sources.
• Ability to make balanced, evidence-based decisions in sensitive cases.

Responsabilidades

• Own and manage complex, high-risk complaints from start to finish.
• Conduct thorough investigations and provide clear, balanced outcomes.
• Collaborate with stakeholders to drive improvements and compliant resolutions.

Conocimientos

Customer service

Investigation skills

Evidence-based decisions

Strong communication

Cross-functional work

Regulatory risk

Descripción del empleo

Lloyds Banking Group in Watford seeks a Driver Resolutions Senior Case Manager to own complex complaints from first contact to resolution. The role involves thorough investigations, applying regulatory frameworks, and delivering clear outcomes to protect drivers and the company.

The position is hybrid, with at least some time in the Watford office. Training requires initial in-office days, with flexibility once competent.