Tusker Delivery Management Advisor - Watford

Lloyds Banking Group; Watford; Hybride; GBP 28 000 - 35 000; Plein temps

Avantages offerts par ce poste

Pension up to 15%

Annual bonus

Share schemes

Discounted shopping

22 days holiday

Wellbeing initiatives

Parental leave

Résumé du poste

Based in Watford, Lloyds Banking Group is seeking a Delivery Management Advisor to join the Order and Delivery Team. The role involves supporting customer service, coordinating drivers, and liaising with dealers to ensure timely car deliveries while aiming to exceed monthly targets.

Hybrid working is available, with at least three days per week in the Watford office. During training, new starters may be in the office five days a week to gain full competence.

Qualifications

• Experience handling inbound and outbound customer interactions.
• Ability to communicate clearly and professionally.
• Proactive problem solving to meet targets and SLAs.
• Strong time management and organizational skills.
• Collaborative team player with a customer-first attitude.

Responsabilités

• Support the Order and Delivery Team in all interactions with drivers and dealers.
• Ensure timely delivery and excellent customer service across the car delivery process.
• Proactively chase responses and coordinate tasks to complete interactions.
• Contribute to meeting monthly delivery targets and KPIs.
• Assist with training and on-boarding during the start period.

Connaissances

Customer service

Communication

Problem solving

Time management

Teamwork

Conflict resolution

First contact resolution

Call handling

Description du poste

End Date Sunday 01 November 2026

We support flexible working – click here for more information on flexible working options Flexible Working Options Flexibility in when hours are worked

Job Description Summary

Based in Watford Job Description JOB TITLE: Delivery Management Advisor SALARY: £31,380 LOCATION(S): Watford HOURS: Full-time WORKING PATTERN: Our work style is hybrid, which involves spending at least three days per week, or 60% of our time, at our Watford office. During the training period, we do ask new starters to be in the office 5 days a week until they are competent and fully trained unless an exception is requested

About this Opportunity

The successful candidate will be responsible for working within the Order and Delivery Team assisting in all areas of the department, providing excellent customer service, whilst managing the driver’s anticipation of waiting for their new car to be delivered by liaising with our dealers. The Order and Delivery Team is a highly visible area in the business, with key metrics and therefore dedication and a consistent strong performance is required to meet (and strive to exceed) the delivery targets each month. This role must support drivers by delivering the best service, through knowledge, education and passion to do the right thing, always putting the driver and their experience first.

About us

We’re on an exciting journey to transform our Group and the way we’re shaping finance for good. We’re focusing on the future, investing in our technologies, workplaces, and colleagues to make our Group a great place for everyone. Including you. We’re an award winning car leasing company who have been providing company car and tax efficient car benefit schemes since 2009. We take pride in helping organisations offer their employees a car that will have less impact on our environment, supporting planet positive mobility and a brighter more sustainable future. We’re committed to driving down emissions by getting people into newer and more environmentally friendly cars. We genuinely care about the world we live in and know that our customers do too. This is why we work with each and every one to offset the carbon emitted by each salary sacrifice car put on the road through our schemes. Our Car Benefit Scheme gives employees access to affordable, fully maintained and insured cars for a fixed monthly amount delivered through a salary sacrifice employee benefit arrangement. Offering all fuel types, prices and over 1000 cars to choose from all by leading manufacturers. Please visit for Tusker car website for more information

What you’ll need

• Experience of responsibility for all inbound and outbound interactions and always puts themselves in the drivers shoes to see things from their perspective and owns any interaction through to completion, proactively chasing responses internally and externally where needed to complete a task
• Responds to all interactions articulately and professionally, providing all the information required first time, and continually reviews what you are doing to look to make improvements and takes responsibly to find out if you don’t know the answer
• Takes full accountability for the work and service you deliver, striving to exceed KPIs and SLAs
• Able to deliver difficult messages, using each opportunity to explain and educate
• Makes calls instead of sending emails in the first instance where possible and takes time to understand the driver needs
• Management of internal and external systems, keeping information accurate and up to date
• Is flexible to take on bespoke and ad hoc on tasks allocated by Line Manager and Assist with team training
• Co-ordinates multiple team responses to give a holistic response where require with experience of resolve complaints and difficult enquiries with first interaction and to become Champions and is empowered in first contact resolution (FCR) And any experience of these would be really useful
• Excellent verbal and written communication skills with a polite and professional telephone manner
• Proactively looks for how to do the best job
• Inquisitive natures which asks questions about context and impact
• Manages self with strong organisational and time management skills
• Thrives when working as part of a team and is motivated by and understands the importance achieving targets
• Ability to flex and prioritise to meet varied business pressures
• High accuracy levels and attention to detail
• Confident in handling conflict with the ability to explain how to others

About working for us

Our focus is to ensure we're inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms. We want our people to feel that they belong and can be their best, regardless of background, identity or culture. We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer initiative. And it’s why we especially welcome applications from under-represented groups. We’re disability confident. So if you’d like reasonable adjustments to be made to our recruitment processes, just let us know. We also offer a wide-ranging benefits package, which includes

• A generous pension contribution of up to 15%
• An annual performance-related bonus
• Share schemes including free shares
• Benefits you can adapt to your lifestyle, such as discounted shopping
• 22 days’ holiday, with bank holidays on top
• A range of wellbeing initiatives
• generous parental leave policies

Ready to start growing with purpose?

At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop. We keep your data safe. So, we'll only ever ask you to provide confidential or sensitive information once you have formally been invited along to an interview or accepted a verbal offer to join us which is when we run our background checks. We'll always explain what we need and why, with any request coming from a trusted Lloyds Banking Group person. We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we’re building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.