Driver Satisfaction Senior Advisor

Lloyds Banking Group; Watford; On-site; GBP 31,000 - 33,000; Full time

Benefits offered by this job

Flexible working options

Job summary

Lloyds Banking Group in Watford is recruiting for a customer service role focused on routine compliance and customer inquiries. You will respond to requests using form letters, edit templates for non-routine queries, and carry out prescribed service activities within existing procedures.

The organisation emphasizes its purpose to help Britain prosper and invites applicants to contribute to shaping financial services while learning and developing professionally in a large, established group.

Qualifications

• Experience in handling routine and non-routine customer inquiries
• Ability to follow prescribed processes and use templates

Responsibilities

• Responds to routine requests using form letters and edits templates to tailor non-routine responses
• Carries out prescribed customer service activities and handles simple to complex customer cases using existing procedures

Job description

End Date

Thursday 05 November 2026

Salary Range

£31,379 - £33,030

Location

Based in Watford

Flexible Working Options

We support flexible working –

Flexibility in when hours are worked

Job Description Summary

Works within current standard compliance processes, systems, and procedures, and reports simple non-compliance issues. Responds to routine requests using form letters; edits templates in order to customise responses to non-routine requests. Carries out a range of prescribed customer service activities and handles non-standard or more complex customer cases and enquiries using existing procedures.

At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop.

We keep your data safe. So, we'll only ever ask you to provide confidential or sensitive information once you have formally been invited along to an interview or accepted a verbal offer to join us which is when we run our background checks. We'll always explain what we need and why, with any request coming from a trusted Lloyds Banking Group person.

We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we’re building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.

With 320 years under our belt, we're used to change, and today is no different. Join us and help drive this change, shaping the future of finance whilst working at pace to deliver for our customers. Here, you'll do the best work of your career. Your impact will be amplified by our scale as you learn and develop, gaining skills for the future.