Senior Director, Professional Services

Jobtailor; Greater London; On-site; GBP 150,000 - 190,000; Full time

Job summary

Litera is seeking a senior leader to direct the solutions engineering team, shaping strategy and culture to deliver scalable, technically sound client solutions globally. You will act as a trusted adviser, deepen cross-functional alignment, and drive customer satisfaction through consultative delivery.

The role requires strong leadership, strategic thinking, and a track record of delivering technical solutions with data-driven decision-making.

Qualifications

• Bachelor's degree in Engineering, Computer Science, or a related field.
• 7+ years of experience in solutions engineering or a similar leadership role.
• Demonstrated success delivering technical solutions and leading engineering teams.
• Strong strategic thinking and people leadership skills.
• Excellent communication and interpersonal abilities.
• Proficiency in relevant engineering tools and technologies.
• Master's degree or advanced certifications preferred.
• Strong data analysis skills and data-driven decision-making experience.
• Results-oriented mindset and passion for innovation and technical excellence.
• High adaptability and resilience in fast-paced, evolving environments.
• Strong problem-solving and decision-making abilities.

Responsibilities

• Set the strategic direction for the solutions engineering team.
• Build a high-performing culture aligned with business goals.
• Ensure client solutions are scalable, technically sound, and grounded in industry best practices.
• Serve as a trusted advisor to clients.
• Strengthen client relationships and drive high levels of satisfaction through consultative delivery.
• Define and track KPIs for team performance and impact.
• Deepen cross-functional alignment with Sales, Product, and Consulting.
• Deliver seamless client experiences and stay ahead of industry trends.
• Lead the solutions engineering team responsible for turning Litera's legal technology into outcomes for law firms and legal departments worldwide.

Skills

Solutions Engineering Leadership

Data Analysis Skills

Client Relationship Management

Strategic Thinking

Technical Solution Delivery

People Leadership

Excellent Communication

Interpersonal Abilities

Problem-Solving

Adaptability

Decision-Making

Education

Bachelor's degree in Engineering, Computer Science, or a related field

Master's degree or advanced certifications preferred

Tools

Engineering Tools

Legal Technology

Job description

• Set the strategic direction for the solutions engineering team


• Build a high-performing culture aligned with business goals


• Ensure client solutions are scalable, technically sound, and grounded in industry best practices


• Serve as a trusted advisor to clients


• Strengthen client relationships and drive high levels of satisfaction through consultative delivery


• Define and track KPIs for team performance and impact


• Deepen cross-functional alignment with Sales, Product, and Consulting


• Deliver seamless client experiences and stay ahead of industry trends


• Lead the solutions engineering team responsible for turning Litera's legal technology into outcomes for law firms and legal departments worldwide

Requirements

• Bachelor's degree in Engineering, Computer Science, or a related field


• 7+ years of experience in solutions engineering or a similar leadership role


• Demonstrated success delivering technical solutions and leading engineering teams


• Strong strategic thinking and people leadership skills


• Excellent communication and interpersonal abilities


• Proficiency in relevant engineering tools and technologies


• Master's degree or advanced certifications preferred


• Strong data analysis skills and data-driven decision-making experience


• Results-oriented mindset and passion for innovation and technical excellence


• High adaptability and resilience in fast-paced, evolving environments


• Strong problem-solving and decision-making abilities

Core Competencies

Demonstrates expertise in solutions engineering leadership, focusing on delivering scalable technical solutions and fostering high-performing team cultures. Proficient in data analysis and strategic decision-making to enhance client satisfaction and drive business outcomes.

Highest-signal resume keywords

• Solutions Engineering Leadership


• Data Analysis Skills


• Client Relationship Management


• Strategic Thinking


• Technical Solution Delivery

Soft Skills

• People Leadership


• Excellent Communication


• Interpersonal Abilities


• Problem-Solving


• Adaptability

Certifications & Qualifications

• Master's Degree


• Advanced Certifications

Industry Keywords

• Client Solutions


• High-Performing Culture


• Cross-Functional Alignment


• Industry Best Practices


• Client Satisfaction

Tools & Technologies

• Engineering Tools


• Legal Technology