Client Success Manager

Jobtailor; Greater London; On-site; GBP 70,000 - 90,000; Full time

Job summary

Jobtailor is seeking a Client Success professional focused on professional services and the legal industry. You will monitor adoption data, drive data-triggered success plays, and serve as a trusted advisor to client stakeholders, expanding proficiency across Intapp solutions.

You will collaborate post-deployment to maximize feature usage, stay current with the Intapp portfolio, and guide clients on configuration and best practices within a product-focused, data-driven environment.

Qualifications

• 5+ years of experience in client success serving professional services firms, ideally in the legal industry.
• Experience using adoption and usage data to drive structured, playbook-driven outreach programs.
• Ability to build product proficiency quickly and continue learning new solutions over time.
• Exposure or experience with Intapp Time and Billstream or the timekeeping, billing, and profitability domain in law or professional service firms.
• Strong consultative and communication skills.
• Strong analytical skills and ability to synthesize input from multiple sources into clear client-facing recommendations.
• Resourceful problem-solver with results orientation and strong time management discipline.
• Bachelor's degree required

Skills

Client Success Management

Data-Driven Outreach Programs

Intapp Solutions Proficiency

Consultative Communication Skills

Analytical Problem-Solving

Education

Bachelor's degree

Tools

Intapp Time

Intapp Billstream

Job description

• Monitor adoption data, usage trends, health, and engagement signals across legal client accounts


• Execute data-triggered success plays to drive adoption and retention


• Identify and build new success plays using client feedback and expertise


• Serve as a point of contact for client inquiries on product usage, configuration, and best practices


• Build proficiency in Intapp solutions and expand expertise across the product suite


• Consult with clients post-deployment to maximize solution features and organizational fit


• Maintain knowledge of Intapp's product portfolio, competitive landscape, and industry dynamics


• Act as a trusted advisor to client stakeholders and the internal voice of the customer

Requirements

• 5+ years of experience in client success serving professional services firms, ideally in the legal industry


• Experience using adoption and usage data to drive structured, playbook-driven outreach programs


• Ability to build product proficiency quickly and continue learning new solutions over time


• Exposure or experience with Intapp Time and Billstream or the timekeeping, billing, and profitability domain in law or professional service firms


• Strong consultative and communication skills


• Strong analytical skills and ability to synthesize input from multiple sources into clear client-facing recommendations


• Resourceful problem-solver with results orientation and strong time management discipline


• Bachelor's degree required

Core Competencies

Demonstrates expertise in client success management within the legal industry, leveraging data-driven strategies to enhance product adoption and retention. Proficient in Intapp solutions and skilled in consultative communication to optimize client engagement and satisfaction.

Highest-signal resume keywords

• Client Success Management


• Data-Driven Outreach Programs


• Intapp Solutions Proficiency


• Consultative Communication Skills


• Analytical Problem-Solving

Hard Skills

• Data Analysis


• Product Proficiency


• Client Engagement Strategies


• Structured Outreach Programs


• Usage Data Monitoring

Soft Skills

• Strong Communication Skills


• Resourceful Problem-Solver


• Time Management Discipline

Industry Keywords

• Legal Industry


• Professional Services Firms


• Client Adoption


• Retention Strategies


• Competitive Landscape

Tools & Technologies

• Intapp Time


• Intapp Billstream