Associate Director - Customer Success Management

Moody's Corporation; Greater London; On-site; GBP 60,000 - 90,000; Full time

Job summary

Moody's Corporation in Greater London seeks a customer engagement professional for Moody's Banking Solutions portfolio. You will drive adoption, understand customer objectives across Risk, Finance, Lending, KYC and Data solutions, and build engagement plans to strengthen relationships and expand usage.

Partner with Sales to manage account health, deliver value demonstrations, and share industry insights. Responsibilities include capturing feedback, supporting executive outreach, and creating

Qualifications

• Undergraduate degree required.
• Experience with banking and financial services workflows is expected.
• Ability to translate business requirements into solutions.

Responsibilities

• Drive customer adoption and long-term value realization across Moody's Banking Solutions portfolio.
• Understand customer objectives and usage of Risk, Finance, Lending, KYC and Data solutions.
• Create engagement plans to increase adoption and strengthen relationships.
• Collaborate with Sales to manage account health and retention strategies.
• Present solutions via demonstrations and strategic discussions.
• Capture customer feedback to influence product and research.
• Support executive outreach, customer forums and webinars.
• Develop customer references and success stories highlighting outcomes.
• French language skills are desirable.

Skills

Banking domain

Stakeholder mgmt

Requirements building

Solution value

Client engagement

Cross-functional collab

AI concepts

Education

Undergraduate degree

Job description

At Moody's, we unite the brightest minds to turn today’s risks into tomorrow’s opportunities. We do this by striving to create an inclusive environment where everyone feels welcome to be who they are—with the freedom to exchange ideas, think innovatively, and listen to each other and customers in meaningful ways. Moody's is transforming how the world sees risk. As a global leader in ratings and integrated risk assessment, we’re advancing AI to move from insight to action - enabling intelligence that not only understands complexity but responds to it. We decode risk to unlock opportunity, helping our clients navigate uncertainty with clarity, speed, and confidence.

Skills And Competencies

• Strong understanding of banking and financial services workflows, including lending, risk management, finance, compliance and data-driven decision making
• Experience building and managing relationships with stakeholders at all levels, including end users, business leaders and senior executives
• Proven ability to identify customer needs, translate business requirements and communicate solution value effectively
• Strong consulting, discovery and problem-solving skills with the ability to align solutions to customer priorities
• Excellent presentation, facilitation and communication skills with the confidence to lead client engagements independently
• Ability to collaborate across sales, product, research, client support and advisory teams to deliver a seamless customer experience
• Strong organizational skills with the ability to manage multiple customer engagements and priorities simultaneously
• Demonstrated proficiency in artificial intelligence concepts, with hands-on experience using AI tools to streamline workflows and enhance operational efficiency. Proven ability to implement AI-powered solutions to solve business challenges. Demonstrates a growing awareness of AI risk management and a commitment to responsible and ethical AI use

Education

• Undergraduate degree required

Responsibilities

Drive customer adoption, engagement and long-term value realization across Moody's Banking Solutions portfolio

• Develop a deep understanding of customer objectives, priorities and usage of Risk, Finance, Lending, KYC and Data solutions
• Build and execute customer engagement plans that increase adoption, strengthen relationships and expand solution usage
• Partner with Sales to manage account health, engagement risk and client retention strategies
• Serve as a trusted advisor by providing industry insights, sharing best practices and aligning solutions to business needs
• Communicate solution value through demonstrations, customer presentations and strategic business discussions
• Capture and communicate customer feedback to product and research teams to influence future solution development
• Support executive outreach initiatives, customer forums, roundtables, user groups and webinars
• Coordinate development of customer references, case studies and success stories that highlight business outcomes and client success
• Additional language skills, particularly French, are desirable

About The Team

Our Banking Solutions team helps financial institutions make better lending, risk management and financial planning decisions through innovative software, data and analytics. We partner closely with banks and financial services organizations to improve business outcomes, strengthen decision-making and support regulatory compliance. By joining our team, you will work alongside industry experts in banking, technology and analytics while helping clients maximize the value of our solutions and adopt innovative technologies, including artificial intelligence, responsibly and effectively.

Moody's is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, sexual orientation, gender expression, gender identity or any other characteristic protected by law.

Candidates for Moody's Corporation may be asked to disclose securities holdings pursuant to Moody's Policy for Securities Trading and the requirements of the position. Employment is contingent upon compliance with the Policy, including remediation of positions in those holdings as necessary.