AI Strategy & Customer Success Leader

Zendesk UK Ltd ( UK); Greater London; Hybrid; GBP 110,000 - 170,000; Full time

Job summary

Zendesk seeks an AI Success Strategist to own end-to-end delivery of customers’ AI roadmaps, translating product capabilities into strategic value and driving multi-year adoption across executive stakeholders.

You will lead design reviews, coordinate cross-functional delivery, and partner with senior leaders to shape a forward-looking AI strategy that delivers measurable business impact.

Qualifications

• Minimum 10+ years in Customer Success / Experience with AI initiatives.
• Experience in go-to-customer / GTM roles in enterprise tech or SaaS.
• Experience using adoption analytics to forecast churn and expansion.

Responsibilities

• Own end-to-end delivery of customers' AI roadmaps and value realization.
• Lead design reviews and align AI deployments with best practices.
• Partner with executives to co-create forward-looking AI strategy.
• Coordinate cross-functional teams across Product, Services, Sales and Partners.
• Drive recurring, outcome-driven engagements and milestones.

Skills

AI strategy

Customer success management

Program management

Stakeholder engagement

Data-driven decision making

Executive communication

Education

Bachelor’s degree in Business, Computer Science, Engineering or related field

Tools

Zendesk platform knowledge

Job description

Zendesk seeks an AI Success Strategist to own end-to-end delivery of customers’ AI roadmaps, translating product capabilities into strategic value and driving multi-year adoption across executive stakeholders.

You will lead design reviews, coordinate cross-functional delivery, and partner with senior leaders to shape a forward-looking AI strategy that delivers measurable business impact.