Senior Despatch Officer

HIRING PEOPLE; Walsall; On-site; GBP 80,000 - 100,000; Full time

Job summary

A logistics company in Walsall is seeking an individual to assist the Head of Despatch in providing excellent service to customers. Responsibilities include managing orders, packing and dispatching goods, and resolving customer queries. Candidates should be prepared to undertake various warehouse duties and handle customer complaints with efficiency. This position requires a proactive approach to ensure timely operations. If interested, please attach your CV to apply.

Responsibilities

• To deputise for the Head of Despatch where necessary.
• Receiving telephone or online orders and entering onto the online system.
• Raising of invoices and allocating payments.
• Issuing customer statements.
• Packing goods and despatching using online courier systems.
• Printing and compiling training manuals and materials.
• Assisting Head of Despatch with ordering products from suppliers.
• Receiving goods inwards and general warehouse duties.
• Dealing with customer queries and resolving complaints.
• Communicating information to customers in a timely manner.
• Undertake any necessary training and development as required.
• Any other duties as required.

Job description

Job Purpose and Role:

To assist the Head of Despatch in providing a first class service to customers by ensuring that all items are stocked and despatched in a timely and accurate manner.

Main Duties

• To deputise for the Head of Despatch where necessary
• Receiving telephone or online orders and entering onto the online system
• Raising of invoices and allocating payments
• Issuing customer statements
• Packing goods and despatching using online courier systems
• Printing and compiling training manuals and materials
• Assisting Head of Despatch with ordering products from suppliers
• Receiving goods inwards and general warehouse duties
• Dealing with customer queries and resolving complaints
• Communicating information to customers in a timely manner
• Undertake any necessary training and development as required
• Any other duties as required

How to Apply:

If you are interested in this role please attach your CV to the link provided.