Senior Desktop Support Engineer - Space Games Studio

Cloud Imperium Games; Manchester; Presencial; GBP 45.000 - 65.000; Jornada completa

Descripción de la vacante

Cloud Imperium Games in Manchester is seeking three Senior Desktop Support Engineers to own the full lifecycle of desktops, workstations, and laptops, and to build standard Windows images and deployment pipelines using Intune, Autopilot, SCCM/MECM, MDT, and WDS/PXE.

You will diagnose hardware faults, apply security baselines, manage AD/Entra ID, and automate tasks with PowerShell while collaborating with Engineering, Design, QA, and Production. Travel may be required; on-call rotates.

Formación

• 6+ years in desktop or end-user computing engineering, including at least 2 years at a senior or escalation level.
• Expert knowledge of PC hardware and Windows 10/11 internals with ability to build, diagnose and repair high-end workstations and laptops.
• Experience designing and running OS deployment at scale using Intune, Autopilot, SCCM/MECM, and/or MDT.
• Advanced PowerShell scripting for automating tasks and processes.

Responsabilidades

• Own the full lifecycle of desktops, high-performance workstations, and laptops from specification to secure disposal.
• Design, build, and maintain standardised Windows 10/11 images and deployment pipelines using Intune, Autopilot, SCCM/MECM, MDT, and WDS/PXE.
• Diagnose and resolve complex hardware faults to component level and act as escalation point for Windows issues using Sysinternals, WinDbg.
• Manage endpoint configuration, patching, driver and firmware updates, and application packaging and deployment (MSI, MSIX, Win32).
• Support identity and access on endpoints (AD, Group Policy, Entra ID join and hybrid join, Microsoft 365).
• Automate repetitive tasks with PowerShell and lead desktop projects such as OS upgrades and hardware refreshes.
• Partner with Engineering, Art, Design, QA, Audio, and Production as trusted IT adviser.
• Work with Senior IT Engineers for Network and Systems, mentor team members, and share knowledge via docs and runbooks.
• Provide after-hours support on a rotating on-call schedule; international travel may be required.

Conocimientos

Desktop support engineering

Windows OS

PowerShell scripting

Active Directory & GPO

Hardware troubleshooting

Educación

Associate degree in IT or related field

Herramientas

Intune

Autopilot

SCCM/MECM

MDT

WDS/PXE

Sysinternals

WinDbg

Descripción del empleo

Cloud Imperium Games in Manchester is seeking three Senior Desktop Support Engineers to own the full lifecycle of desktops, workstations, and laptops, and to build standard Windows images and deployment pipelines using Intune, Autopilot, SCCM/MECM, MDT, and WDS/PXE.

You will diagnose hardware faults, apply security baselines, manage AD/Entra ID, and automate tasks with PowerShell while collaborating with Engineering, Design, QA, and Production. Travel may be required; on-call rotates.