IT/Desktop Support Engineer

Flying Colours Consultancy Limited; Greater London; On-site; GBP 40,000 - 65,000; Full time

Job summary

Flying Colours Consultancy Limited in London seeks a highly skilled IT Support Administrator to join our team. You will manage and support Intune, SharePoint, VPNs, MS Defender, AD/Azure AD, and ticketing tools while ensuring smooth operations across Windows and Mac environments.

Responsibilities include administering Office 365 services, SCCM deployment, remote assistance, Citrix access, device provisioning, and maintaining security, backup, and networking infrastructure.

Qualifications

• Extensive experience with Intune, SharePoint and Office 365 admin console.
• Strong skills in AD/Azure AD and GPO management.
• Proficient in SCCM usage for software deployment and patching.
• Experience with Citrix XenApp/XenDesktop and remote access.

Responsibilities

• Manage and maintain Microsoft Intune for MDM and app management.
• Administer SharePoint sites, libraries, lists and permissions.
• Monitor and manage Office 365 services via admin console.
• Utilize SCCM for deployment, patching and inventory tracking.
• Provide remote end-user support using TeamViewer, AnyDesk or RDC.
• Familiarity with Citrix XenApp/XenDesktop for virtualization and access.
• Configure and maintain VPNs for secure remote access.
• Build/deploy workstations using SCCM or Intune enrollment.
• Support Android and iOS devices in an enterprise environment.
• Provide cross-platform Windows and macOS hardware/software support.
• Manage users/devices in AD or Azure AD, including GPOs.
• Utilize ServiceNow, EasyVista or Jira for incidents and requests.
• Configure/manage VMs using VMware and Windows Server/AD.
• Maintain Azure AD, SQL Cluster, Veeam, LAN/WLAN, proxies and firewalls.
• Support virtualization, clustering, backup solutions and network infra as needed.

Skills

Intune

SharePoint

Office 365 admin

Active Directory

Azure AD

VPN management

Citrix XenApp/XenDesktop

Remote support

Windows & MacOS support

Tools

SCCM

VMware

ServiceNow

Jira

EasyVista

TeamViewer

AnyDesk

Windows Remote Desktop

Job description

We are seeking a highly skilled and experienced IT Support Administrator to join our team. The ideal candidate will have a comprehensive understanding and operational experience across various IT domains, including but not limited to Intune, SharePoint, VPN client; MS Defender; BitLocker, O365/Teams admin console, SCCM, remote desktop solutions, Citrix, VPNs, workstation building, mobile environments (Android and iOS), Windows and MacOS support, meeting rooms technology , users or devices management in AD or Azure-AD, and ticketing tools.

Responsibilities:

• Manage and maintain Microsoft Intune for mobile device management and application management.
• Administer SharePoint sites, document libraries, lists, and permissions to ensure effective collaboration.
• Monitor and manage Office 365 services, including Exchange Online, SharePoint Online, and Teams, through the admin console.
• Utilize Microsoft System Center Configuration Manager (SCCM) for software deployment, patch management, and inventory tracking.
• Provide remote support to end-users using tools like TeamViewer, AnyDesk, Windows Remote Assistance, and Windows Remote Desktop.
• Demonstrate familiarity with Citrix technologies, including XenApp and XenDesktop, for virtualization and remote access solutions.
• Configure and maintain virtual private networks (VPNs) for secure remote access to corporate networks.
• Build and deploy workstations using SCCM with PXE Protocol or Intune enrollment process.
• Support Android and iOS devices in an enterprise environment, including configuration and troubleshooting.
• Provide technical support for both Windows and MacOS environments, including hardware and software troubleshooting.
• Manage users and devices in Active Directory (AD) or Azure Active Directory (Azure AD), including user accounts, groups, and group policy objects (GPOs).
• Utilize ticketing tools such as ServiceNow, EasyVista, or Jira for incident management and service request fulfillment.
• Configure and manage virtual machines using VMWare and Microsoft Windows Server / AD.
• Maintain Azure AD, Microsoft SQL Cluster, Veeam Backup, LAN/WLAN, Proxies, and Firewalls.
• Provide support for virtualization, clustering, backup solutions, and network infrastructure as needed.