Senior Desktop Support Engineer: High-Performance Workstations

Cloud Imperium Games; Manchester; Presencial; GBP 55.000 - 75.000; Jornada completa

Descripción de la vacante

Cloud Imperium Games in Manchester is seeking three Senior Desktop Support Engineers to own the full lifecycle of desktops and high‑end workstations. You will design, deploy Windows images with Intune/Autopilot, diagnose complex hardware faults, and manage endpoint security and configuration.

You will collaborate with Engineering, Art, Design, QA and Production, mentor teammates, and participate in on‑call coverage across time zones; some international travel may be required.

Formación

• 6+ years of experience in desktop or end-user computing engineering, incl. senior/escalation work.
• Strong knowledge of PC hardware and Windows 10/11 internals and high-end HW repair.
• Experience designing OS deployment at scale with Intune/Autopilot, SCCM/MECM, MDT.
• Advanced PowerShell scripting to automate tasks and processes.
• Excellent knowledge of AD, GPO, Entra ID, and MS 365 administration.

Responsabilidades

• Own the full lifecycle of desktops, workstations and laptops.
• Design, build and maintain Windows images and deployment pipelines.
• Diagnose and resolve complex hardware faults to component level.
• Manage endpoint configuration, patching, and security baselines.
• Support identity and access on endpoints (AD, Entra ID, M365).
• Automate tasks with PowerShell and lead OS upgrade projects.

Conocimientos

Desktop engineering

Senior escalation

PowerShell scripting

AD/Policy

Networking basics

Customer service

Educación

Associate degree

Herramientas

Intune

Autopilot

SCCM/MECM

MDT

WDS/PXE

Sysinternals

Windows Performance Toolkit

WinDbg

BitLocker

Defender for Endpoint

Conditional Access

LAPS

Active Directory

Group Policy

Entra ID

Microsoft 365

Descripción del empleo

Cloud Imperium Games in Manchester is seeking three Senior Desktop Support Engineers to own the full lifecycle of desktops and high‑end workstations. You will design, deploy Windows images with Intune/Autopilot, diagnose complex hardware faults, and manage endpoint security and configuration.

You will collaborate with Engineering, Art, Design, QA and Production, mentor teammates, and participate in on‑call coverage across time zones; some international travel may be required.