Senior Desktop Support Engineer — High‑End Workstations

Game Companies; Greater Manchester; Presencial; GBP 45.000 - 65.000; Jornada completa

Descripción de la vacante

Cloud Imperium Games is seeking three Senior Desktop Support Engineers to support our studios worldwide. You will own the full lifecycle of desktops, build standardized Windows images, and manage deployments using Intune, Autopilot, SCCM/MECM, MDT, and WDS/PXE.

Ideal candidates have 6+ years in desktop engineering, expert hardware knowledge, and strong PowerShell skills. On-site UK work with potential travel and a collaborative, cross-functional IT role.

Formación

• 6+ years of desktop or end-user computing engineering experience with escalation exposure.
• Expert knowledge of PC hardware and Windows internals for high-end workstations.
• Experience designing OS deployment at scale using Intune and Autopilot, SCCM/MECM, and MDT.
• Advanced PowerShell scripting to automate tasks and workflows.
• Strong knowledge of AD, GPO, Entra ID, and Microsoft 365 administration; networking basics.
• Calm, methodical troubleshooting with strong customer service and collaboration.
• Certifications such as CompTIA A+, MD-102, AZ-800/AZ-801, or CCNA preferred.

Responsabilidades

• Own the full lifecycle of desktops and laptops, including build, deployment, repair, and disposal.
• Design, build, and maintain Windows images and deployment pipelines.
• Diagnose and resolve complex Windows issues and act as escalation point.
• Manage endpoint configuration, patching, driver updates, and application packaging.
• Support identity and access on endpoints (AD, GPO, Entra ID, Microsoft 365).
• Automate tasks with PowerShell and lead OS upgrade and hardware refresh projects.
• Partner with Engineering, Art, Design, QA, and Production as IT adviser.
• Collaborate with Senior IT Engineers and mentor IT team members; create runbooks.
• Work UK business hours with rotating on-call; international travel may be required.

Conocimientos

Windows OS deployment

Intune/Autopilot/SCCM

PowerShell scripting

Active Directory/Group Policy

End-user computing hardware

Customer service

Herramientas

Intune

Autopilot

SCCM/MECM

MDT

WDS/PXE

Descripción del empleo

Cloud Imperium Games is seeking three Senior Desktop Support Engineers to support our studios worldwide. You will own the full lifecycle of desktops, build standardized Windows images, and manage deployments using Intune, Autopilot, SCCM/MECM, MDT, and WDS/PXE.

Ideal candidates have 6+ years in desktop engineering, expert hardware knowledge, and strong PowerShell skills. On-site UK work with potential travel and a collaborative, cross-functional IT role.