Studio IT Manager — Manchester IT Ops for Space Games

Cloud Imperium Games; Manchester; On-site; GBP 90,000 - 110,000; Full time

Job summary

Cloud Imperium Games seeks a highly technical Studio IT Manager to lead IT for its Manchester studio. You will own IT services, manage the Service Desk, and drive secure end-user computing for game development teams.

You will collaborate with global IT peers, oversee budget and vendors, and guide incident response while aligning IT strategy with studio needs. Relocation to Manchester is expected if needed.

Qualifications

• 8+ years in IT operations, end-user computing, or infrastructure.
• Experience leading Service Desk and Desktop Support teams.
• Strong Windows endpoint management and networking knowledge.

Responsibilities

• Own end-to-end IT services for the Manchester studio, ensuring reliable, secure endpoints and support.
• Lead Service Desk and Desktop Support teams, including hiring, coaching, 1:1s, and career paths.
• Define, measure, and report on SLAs, CSAT, backlog health, and service culture.
• Act as senior technical escalation point; lead major incident response and post-incident reviews.
• Oversee end-user computing lifecycle: workstations, imaging, deployment, patching, disposal; drive automation.
• Manage IT budget, forecasting, assets, and local vendor relationships.
• Collaborate with IT Security to meet security/compliance requirements.
• Own onboarding/offboarding/moves and studio expansions; sponsor hardware refreshes and OS upgrades.
• Be part of the global IT leadership team shaping strategy across studios.
• Build trusted relationships with studio leadership and cross-functional teams.
• Work UK business hours; potential travel for incidents/escalations.

Skills

IT operations

End-user computing

Team leadership

Windows administration

Intune/Endpoint management

PowerShell scripting

Service level management

Budget management

Education

Bachelor’s degree in Information Technology/CS or related field

Tools

Intune

Autopilot

SCCM/MECM

Active Directory

Microsoft 365

PowerShell

Job description

Cloud Imperium Games seeks a highly technical Studio IT Manager to lead IT for its Manchester studio. You will own IT services, manage the Service Desk, and drive secure end-user computing for game development teams.

You will collaborate with global IT peers, oversee budget and vendors, and guide incident response while aligning IT strategy with studio needs. Relocation to Manchester is expected if needed.